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Data Ticket, Inc. City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services <br />Customer Service: Included <br />• Data Ticket provides a live, bi-lingual, on -site Customer Service Department that is fully <br />trained to answer questions related to citatlon issuance, payment, adjudication, fix -it tickets, <br />sign -offs, FTB, advanced credit reporting collections and more <br />• All calls are recorded to quality assurance and recordings can be sent to the Agency <br />at any time for review <br />• Data Ticket's IVR is bi-lingual and accessible via several toll -free numbers; the IVR provides <br />real-time information to the caller regarding current status, including the amount due <br />• The IVR accepts VISA, MasterCard, Discover, and American Express <br />Web Presence: Included <br />• Data Ticket's Solution is 100% web -based and Section 508 Compliant and is provided at: <br />www.Citation ProcessinoCenter com; this is a generic website in the sense that it is not <br />Agency branded. This website allows for the Agency and the Agency's Customers to <br />access citations online <br />• If the Agency prefers to have an Agency branded website, one in which the look and <br />feel mimics that of the Agency's website, Data Ticket can and will provide this feature <br />to the Agency. <br />Cost Increases: <br />Postal Rate Increase Offset — If postal rates increase during the term of the agreement, fees to <br />DTI shall be raised immediately to offset the effect of the actual postal rate increase. <br />CPI increases -There will be NO CPI increases for the duration of the agreement. <br />Proprietary and Confidential to Data Ticket, Inc. 25 1 P a g o <br />