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City of Santa Ann Public Public Wor -ks Agency PROPOSAL - RFP 17-002 Geographic Information Systems Sei•vices and Data DIGITAL MAP PRO DUCTS that will pass the user's city network credentials to the hosted map based platform for authentication on the hosted map based application. CiovClarity'� will continue to provide auto-login based on user network authentication. The hosted map based application will support the use of the following browsers: c) Google Chrome a Internet Explorer (Version 11+) • Firefox • the sender Will update the hosted map based -application as needed to address browser security and functionality updates. GovCiarltyTM meets these requirements. The hosted map based application will run on servers in a Secure tier-if colocation data facility. During City business hours, the application availability uptime should be rated at 99.9%. A formal Service Level Agreement is not required, but the city expects compensation for extended downtime and will negotiate a fair rate with [lie Vendor. GovChirity meets and exceeds these requirements with 24/7 high availability and performance at 99,9% documented uptime, The DIVIP application service platform Is co-located at tier-4 secure $100M SBC facilities in Irvine, California and Phoenix, Arizona. vulth this model, DMP clients enjoy the benefits of easily accessible, large-scale, highly functional systems that do not require extensive resources or personnel to develop and maintain, The Vendor will offer periodic web-based training for City employees. DMP meets and exceeds this expectation with regular web-based training available to all customers at no additional charge. Schedule available online. DMP will also provide the Santa Ana users with customized Posits or web-based training every 6 months, Support will be available via phone and e-mail during regular City business hours. DMP support hours are Monday — Friday lam to Spun Pacific, 16 1 PaEo' 25H-83