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Professional Services <br />Appendix <br />Scope of Services. The project scope, will consist of the Services Identified in the Scope of <br />Services as set forth In Exhibits "A" and "Al", the Appendices attached to the Agreement, the <br />Evidence.Com Appendix, Professional Services Appendix, Taser Assurance Plan Appendix and the <br />Axon Integration Appendix <br />1.1. The Package for the Axon and Evidence.com related Services are detailed below: <br />System set up and configuration <br />Setup Axon© Mobile on smart phones (if applicable). <br />Configure categories & custom roles based on Agency need. <br />Troubleshoot IT Issues with Evidence.com and Evidence.com Dock (Dock) access. <br />Work with IT to Install EVIDENCE Sync software on locked -down computers (if applicable). <br />One on -site session Included <br />Dock installation <br />Work with Agency to decide ideal location of Dock setup and set configurations on Dock if necessary. <br />Authenticate Dock with Evidence.com using "admin" credentials from Agency. <br />Work with Agency's IT to configure its network to allow for maximum bandwidth and proper operation <br />within Agency's network environment, <br />On site Assistance Included <br />Dedicated Project Manager <br />Assignment of a specific I ASER representative for all aspects of planning the Product rollout (Project <br />Manager). Ideally, the Project Manager will be assigned to the Agency 4 -6 weeks prior to rollout. <br />Weekly project planning meetings <br />Project Manager will develop a Microsoft Project plan for the rollout of Axon camera units, Docks and <br />Evidence.com account training based on size, timing of rollout and Agency's desired level of training. Up to <br />4 weekly meetings leading up to the Evidence,com Dock Installation of not more than 30 minutes in length. <br />Best practice implementation planning session -1 on -site session to: <br />Provide considerations for establishment of video policy and system operations best practices based on <br />TASER's observations with other agencies. <br />Discuss Importance of entering metadata In the field for organization purposes and other best practice for <br />digital data management. <br />Provide referrals of other agencies using the Axon camera products and Evidence.com services <br />Create project plan for larger deployments. <br />Recommend rollout plan based on review of shift schedules. <br />System Admin and troubleshooting training sessions <br />2 on -site sesslons —each providing a step -by -step explanation and assistance for Agency's configuration of <br />security, roles & permissions, categories & retention, and other specific settings for Evidence.com. <br />Axon instructor training <br />Prior to general user training on Axon camera systems and Evidence.com services, i'ASER's on -site <br />professional services team will provide training for Instructors who can support the Agency's subsequent <br />Axon camera and Evidence.com training needs. <br />End user o live trainin and support 9 g sessions <br />Provide individual device set up and configuration assistance; pairing with viewers when applicable; and <br />training on device use, Evidence.com and EVIDENCE Sync. <br />Implementation document packet <br />Evidence.com administrator guides, camera implementation guides, network setup guide, sample policies, <br />and categories &_roles . ulda_.. —,— <br />Post go live review session <br />The — - - -- — <br />The Agency may reject Services that do not comply with the Agreement requirements by providing TASER <br />written notice of relection_withln 30 dais of the PasC go live review session. Failure to notdy'CASER within <br />Title: Evidence.com Master Service Agreement with Exhibits Page 21 of 27 <br />Department: Legal <br />Version: 1x.0 <br />Release Date: 7131/201!5 <br />25F -25 <br />