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EXHIBIT B SCOPE OF SERVICES OPTIONAL CITY PARAMEDIC SUBSCRIPTION MEMBERSHIP PROGRAM Adoption, promotion, and administration of City's Annual Paramedic Subscription Membership Program: 1. As a condition to participation in Optional City Paramedic Subscription Membership Program and to ensure that City is compliant with Medicare guidelines on subscription membership fees, City shall impose a minimum paramedic services subscription fee of not less than $65. 2. City shall inform Consultant in writing of City's decision to participate in Optional City Subscription Membership Program. Upon receipt of City's written decision to participate in Optional City Paramedic Subscription Membership Program, Consultant shall assist City in generating and formatting an initial mass mailer to solicit participation by residents of the City of Santa Ana in the paramedic services subscription membership program. Consultant shall assist City in generating and formatting a renewal paramedic services subscription membership program mailer and will format that mailer for mass mailing. Basic mailer and renewal mailer shall include a multi - color, double -sided City Paramedic Subscription Membership Program solicitation letter /application and prepaid return envelope. Use of additional colors, inserts or enclosures may be added at the direction of the City. Consultant's cost shall reflect increased service costs, materials, and postage. Consultant shall prepare a statement of additional costs per mailing piece for approval by the City prior to incurring additional costs. 4. Consultant shall generate the City's initial mass mailing list from paramedic billing accounts listed in Consultant's database for fiscal years 2012 -13 through 2016 -17. Mailing list shall be comprised of all residential paramedic billing accounts in Consultant's billing system. Consultant warrants that initial mass mailing list shall total 20,000 accounts, plus or minus 10 %. Consultant shall annually send a renewal mailer to all registered City Paramedic Subscription Membership Program members based on all registered City of Santa Ana subscribers in Consultant's database. 5. Consultant shall thereafter, on an on -going basis, generate and send an initial paramedic services subscription membership program mailer to all non - subscription paramedic service recipients upon payment or write -off of service recipient's paramedic services billing. 6. Consultant will receive and process each subscription application by adding the member to Consultant's system (profit center) and posting the payment. This database will be used to identify any subscription member that may be transported upon the input to 25B -7