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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MAY 16, 2017 <br />TITLE: <br />SECOND AMENDED AGREEMENT FOR <br />BILL PRINT SERVICES WITH INFOSEND, <br />INC. <br />(STRATEGIC PLAN NO. 7, 5F) <br />TY ANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 15' Reading <br />❑ Ordinance on 2ntl Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute a two -year amended agreement <br />with InfoSend, Inc. ( "InfoSend "), effective July 1, 2017 through June 30, 2019, to extend the <br />current two -year amended agreement expiring June 30, 2017, for an annual amount not to <br />exceed $400,000 subject to non - substantive changes approved by the City Manager and City <br />Attorney. <br />DISCUSSION <br />The Treasury and Customer Service Division ( "Treasury") of the Finance and Management <br />Services Agency is responsible for the billing and payment processing for Municipal Utility <br />Services (MUS) accounts, Paramedic Subscription Services, Proactive Residential Enforcement <br />Program (PREP), Dog Licenses, and Business License Taxes. <br />Since fiscal year 2006 -07, Treasury has taken advantage of Electronic Bill Presentment and <br />Payment Services (EBPP) technology to provide alternative service delivery process <br />improvement options to customers relating to bill presentment and payment. Bill print services <br />utilizing EBPP include but are not limited to the following: printing, processing and mailing, and <br />electronic bill presentment and payment. InfoSend's services encompass the following City <br />operations: Business License, Dog License, MUS, Paramedic Subscription Services, PREP, <br />and include miscellaneous mailings of associated billing statements, notices, advisories, form <br />correspondence, City newsletters, and include an on -line bill payment portal for Dog Licensing. <br />On June 17, 2015, the City Council approved a two -year renewal agreement with InfoSend for bill <br />printing, mailing, and EBPP and on June 7, 2016, City Council approved a First Amended <br />Agreement with InfoSend adding similar bill print services for the PREP and increasing the <br />annual contract cap from $375,000 to $400,000 effective for fiscal year 2016 -17. <br />25C -1 <br />