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Second Agreement for Bill Print Services <br />With InfoSend, Inc. <br />May 16, 2017 <br />Page 2 <br />More recently in November 2016, Treasury completed a comprehensive upgrade to the City's <br />MUS enQuesta customer information services & billing software that supports single sign -on <br />customer access to the enQuesta system;- enhanced -EBPP, interactive voice response (IVR), a <br />mobile app, and real time payment posting. InfoSend's services directly support and are <br />integrated with this comprehensive upgrade. Therefore, staff recommends extending InfoSend's <br />contract which expires June 30, 2017 for two additional years to allow the City time to fully <br />assess the upgraded functionality of the integrated system prior to issuing a Request For <br />Proposals in connection with future integrated bill print services commencing July 1, 2019. <br />STRATEGIC PLAN ALIGNMENT <br />Approval of this item assists the City in meeting Goal #7 - Team Santa Ana, Objective #5 (create - <br />a culture of innovation and efficiency within the organization, Strategy F (explore opportunities <br />to engage with outside agencies, both private and public, to share information and increase <br />efficiencies). <br />FISCAL IMPACT <br />Funds in the amount of $400,000 will be budgeted and available for FY 2017 -18 and will be <br />similarly budgeted for FY 2018 -19 as follows: <br />Departments <br />Account No. <br />FY <br />2017 -18 <br />FY <br />2018 -19 <br />Finance and Management Services Agency <br />01110130 -62300 <br />$250,000 <br />$250,000 <br />Public Works Agency <br />06017644 -62300 <br />$129,000 <br />$129,000 <br />City Manager's General Non-Departmental <br />01105015 -62300 <br />$21,000 <br />$21,000 <br />TOTAL <br />$400,000 <br />$400,000 <br />APPROVED AS TO FUNDS AND ACCOUNT: <br />Francisco Gutierrez �-�� Fred Pousa ipou, <br />Executive Director Executive Director <br />Finance and Management Services Agency Public Works Agency <br />Exhibits: 1. Infosend — Second Amended Agreement <br />AR:W H <br />25C -2 <br />