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We believe that we are uniquely qualified to provide a seamless transition as follows: — A team with proven demonstrated knowledge and complete understanding of the industry and operating environment — A seasoned and stable management team that has direct experience successfully managing similar programs — An organization that has recognized best -in -class programs in place to recruit, screen, hire, train, and retain quality Security Officers — A comprehensive training and ongoing development program that extracts the best performance from our Associates Transition Support One of the keys to a successful transition is the development and execution of a comprehensive communication plan. Through the combined experience of many similar transitions, USA has developed a communication strategy that simplifies the inherent complexity of implementing a new security platform across multiple sites. Our communication plan includes the following basic elements to facilitate full coordination of effort — Transition team contact list and clear definition of responsibilities Defined levels, formats, and timeline of communication for all transition team members and account management, both City of Santa Ana and USA Weekly all-inclusive conference calls with client representatives to review Gantt chart tasks and milestone statuses — 2x weekly internal conference calls to review completed items and address immediate mitigation plans for risks and /or issues issues Matrix to identify and track anticipated and unforeseen complexities or concerns Risk Assessment (Severity x Frequency x Likelihood to Occur) to Identify possible risks that could impact transition timeline Contingency Plan to proactively develop workarounds for issues identified in the Risk Assessment — Other as determined by City of Santa Ana Transition Timeline Proiect Schedule and Expectations The Transltion Plan outlined below describes the processes we will use to provide all staff and services necessary to fulfill all SOW tasks. The goal of the Transition Plan is to ensure zero degradation of the security protection services during the change and to achieve all the benefits of the new program.' We have taken a proactive approach to post schedules and staffing, so that our operations team may have the flexibility necessary to ensure consistency in service capabilities across all sites across the.entire contract This scheduling methodology and our staffing approach is fully consistent with our current approach for staffing Execute contract .Appoint transition team .. _ .. 2 2 May May 18th 18th Exec Exec U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal 25K -156 1 1 1 2 May May June June 25th 25th 8th 15th