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Los Angeles County Sheriffs, California Highway Patrol, OCTA Police, Metrolink <br />Police, Amtrak Police and the Department of Homeland Security. <br />15. Incident Reports <br />Security guards shall provide, preferably via email, detailed incident reports in a timely <br />manner to City facility site management. <br />16. Additional Personnel <br />Contractor shall provide additional personnel upon twenty-four (24) hours advance notice <br />at the contracted rate. Contractor shall assure the City that Contractor will maintain a <br />reasonable number of trained backup personnel ready to assume assignment upon request <br />by the City. City -Hall location, on occasion, might require additional guard services with <br />shorter lead time. <br />17. Schedule Changes <br />City reserves the right to make schedule changes upon forty -eight (48) hour advance <br />notice to Contractor. Schedule changes shall not affect the billing rate agreed upon. <br />18. Double Shifts <br />Contracted security guards shall not work more than twelve (12) hours in any twenty -four <br />(24) hour period. <br />19. Overtime <br />The City will pay for only that overtime it authorizes. The City will pay Contractor a rate <br />of one and one -half times the normal billing rate for each person assigned to work <br />overtime. Request for additional services shall be billed at the normal base rate. <br />20. Recognized Holidays <br />Below are the City observed holidays. Security coverage on holidays will vary by <br />facility. See site specific scope located on pages 24 -40. <br />New Year's Day <br />Martin Luther King, Jr.'s Birthday <br />Presidents' Day <br />Memorial Day <br />Independence Day <br />Labor Day <br />Veteran's Day <br />Thanksgiving Day <br />City of Santa Ana Unarmed Security Guard S <br />16KF 't 5 Page 21 <br />