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Assigned personnel shall arrive at work well groomed, in a professional manner, and in <br />the appropriate uniform of the company. Uniform must include badge, company <br />designation patch, nametag and required communication equipment. Uniforms shall be <br />in respectable condition, fitted properly, cleaned, pressed, and present a professional <br />appearance. Assigned personnel shall not accessorize their uniforms. Assigned <br />personnel shall wear their shirts tucked inside their slacks. Assigned personnel shall not <br />lean against walls, stand with their hands in their pockets, or adopt an unprofessional <br />conduct or posture. <br />12. Responding and Reporting <br />In the event of the breach of City property, the Contractor will be instructed to contact <br />their home base, who will contact authorities and designated City staff for each facility. <br />Contractor will not place themselves in danger by confronting dangerous individuals. <br />13. Guard Duties (general) <br />Typical duties of the security guards assigned to the City facilities include, but are not <br />limited to, the following: <br />• Making rounds of inspection to determine that fences, gates, doors and windows <br />are properly closed and /or locked or otherwise properly secured. <br />• Check -in with a Guard Tour -like system to ensure the entire site is monitored <br />frequently and on a regular basis. <br />• Investigating unusual or suspicious conditions or activities. <br />• Preventing trespass on, damage to, or theft of City property. <br />Inspecting parking areas. <br />• Enforcing security regulations. <br />• Interacting in a professional manner with the public. <br />• Assist the public with directions when needed. <br />• Be a visible presence in the gate entrance area. <br />• Responding to building alarms. <br />• Ensuring gates and fences are closed on the weekends when most City facilities <br />are closed. <br />• Notifying appropriate City personnel and local authorities when emergencies <br />occur. <br />• Respond to request by City facility site management. <br />• If need be, occasional assistance with crowd flow. <br />• Report any unsafe or dangerous conditions or circumstances to City facility site <br />manager. <br />14. Cooperation with Law Enforcement <br />Contractor and assigned personnel shall cooperate with law enforcement officers from <br />the local agencies, including but not limited to Santa Ana Police Department, Orange and <br />City of Santa Ana Unarmed Security Guard Services RFP <br />25K -24 Page 20 <br />