DIGITAL MAP PRODUCTS-2017 - Laserfiche WebLink

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City of Santa Ana Public Public Works Agency PROPOSAL - RFP 17-002 ®DIGITAL MAPGeographic information Systems Services and Data PRODUCTS that will pass the user's city network credentials to the hosted map based platform for authentication on the hosted map based application. GovClarity^' will continue to provide auto -login based on user network authentication. The hosted map based application will support the use of the following browsers: o Google Chrome a Internet Explorer (Version 11+) o Firefox o The vendor will update the hosted map based application as needed to address browser security and functionality updates. GovClarity" meets these requirements. • The hosted map based application will run on servers in a secure tier-4 colocation data facility. During City business hours, the application availability uptime should be rated at 99.9%. A formal Service Level Agreement is not required, but the city expects compensation for extended downtime and will negotiate a fair rate with the Vendor. GovClarity meets and exceeds these requirements with 24/7 high availability and performance at 99.9% documented uptime. The DMP application service platform is co -located at tier-4 secure $100M SBC facilities in Irvine, California and Phoenix, Arizona. With this model, DMP clients enjoy the benefits of easily accessible, large-scale, highly functional systems that do not require extensive resources or personnel to develop and maintain. • The Vendor will perform all application maintenance and updates after regular City business hours or on weekends. GovClarity^' meets these requirements. Maintenance Windows are always performed out of office hours, and very rarely required. We have multiple redundancies built into our system with no single point of failure. App updates are made available in parallel with previous app versions, and release of new app versions are controlled by our Customer Success Team and coordinated in conjunction with the client Patches are periodically done to individual backend systems without requiring an outage window, and with no negative impact on running applications. • The Vendor will offer periodic web -based training for City employees. DMP meets and exceeds this expectation with regular web -based training available to all customers at no additional charge. Schedule available online. DMP will also provide the Santa Ana users with customized onsite or web -based training every 6 months. Support will be available via phone and e-mail during regular City business hours. DMP support hours are Monday— Friday lam to 5pm Pacific. 161Page