AVITIA, ROSARIO MACIEL (vs. COSA AND IMMIGRATION AND CUSTOM ENFORCEMENT AGENCY "ICE")

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g. Use of Interpreting Service Agency(ies). Santa Ana shall form and maintain working relationships with one or more qualified oral/sign language interpreter agency(ies) to ensure that interpreting services will be available on a priority basis, twenty-four hours per day, seven days a week. Santa Ana shall record all oral/written requests for oral/sign language interpreters and any action taken in relation to any such request, including the denial of any such request. h. Use of Other Members of the Public or Inmates/Detainees to Facilitate Communication. When Santa Ana determines that an inmate/detainee requires a qualified interpreter in accordance with paragraph 3, subsection (e) of this Agreement: L Santa Ana shall not require an individual who is deaf or hard -of -hearing to bring another member of the public or other inmates/detainees to interpret for him or her. ii. Santa Ana will not rely on an adult accompanying an individual who is deaf or hard -of -hearing to interpret or facilitate communication except: 1. In an emergency involving an imminent threat to the safety or welfare of an individual or the public where there is no interpreter available; or 2. Where the individual who is deaf or hard -of -hearing specifically requests that the accompanying adult interpret or facilitate communication, the accompanying adult agrees to provide such assistance, and reliance on that adult for such assistance is appropriate under the circumstances. iii. Santa Ana shall not rely on a minor child to interpret or facilitate communication, except in an emergency involving an imminent threat to the safety or welfare of an individual or the public where there is no interpreter available. i. Phones. Santa Ana shall ensure that the City Jail has two (2) working videophones and one (1) working TTY to enable people who are deaf, hard -of - hearing, or who have speech impairments to make telephone calls of the same frequency and with the same availability as those people who do not use such phones. If any person who is deaf, hard -of -hearing, or who has a speech impairment prefers a different method of communication, such as a captioned telephone or computer, Santa Ana will make reasonable efforts to provide the communication device requested. Furthermore: i. Where telephone calls are time-limited, Santa Ana will adopt policies permitting a longer period of time for individuals using a videophone, TTY, or relay service due to the slower nature of these communications as compared to voice communications. If a videophone or TTY is not available in the same location as telephones used by inmates/detainees who are not deaf or hard -of -hearing, inmates/detainees who need to use a Page 5 of 10