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City of Santa Ana Website Maintenance and Support Services <br />360 will provide maintenance and support services for the designated service option at the rate <br />specified below: <br />Service Option Monthly Fee <br />Self -Hosted $1,000.00 <br />360 -Hosted $2,000.00 <br />360 will invoice the City in the month preceding the month in which the service will be provided. <br />Payment Terms are Net 45 days, although the City will make effort to pay within 30 days. <br />C. TERM <br />The maintenance and support service term shall be through June 30, 2020. <br />The City may cancel the service at any time prior to the start of a new month of service through <br />a written cancelation request from the City's Chief Technology Innovations Officer or his <br />designee sent via email, facsimile, or postal communication method. Upon cancellation, the <br />City must pay outstanding invoices for previous and current months of service. <br />For the 360 -Hosted option, the City must make arrangements to migrate the website and CMS <br />to its own environment prior to cancelation if it wants to keep the website and CMS. The City <br />shall retain ownership rights to the website and CMS content, configuration, custom programs, <br />and software and have access to migrate off the 360 environment at will. <br />The City may resume cancelled maintenance and support service through a written request <br />from the City's Chief Technology Innovations Officer or his designee sent via email, facsimile, or <br />postal communication method. <br />D. ENVIRONMENT EXPECTATIONS <br />Below are guidelines for computing, storage, database, and network requirements that are <br />believed to meet the City's website and CMS requirements. Actual configuration and capacity <br />will vary based upon the final environment design. Further, the environment may change during <br />the course of time to address issues and make improvements. This information is provided for <br />general "rough order of magnitude" expectations of the size of the initial environment. <br />Production Environment <br />HTMUDrupal Servers (2 recommended) <br />• Linux -based OS (Centos or RHEL) <br />• 8gb RAM minimum per server (16gb optimal) <br />• 100gb disk space <br />• 2-4 core CPU <br />Database Servers (2 recommended with mirroring) <br />• MySQL or MariaDB <br />Scope of Work <br />25E-30 <br />