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Communication There is no one -size -fits -all website, and with the broad range of clients 360 serves, we never assume a client's needs for their project and technical environment. You are the owner of your website. We are your partner to make what you want conic to life. We take our role as a proactive driver of the project's successful completion. That's why we believe so strongly that designing and developing websites starts and ends with communication. Although we will cover project objectives and strategy in our initial meeting; our weekly status meetings and reports cover implementation progress; our 360 FullView Communication System in real-time tracks project management and development,=successful implementation always involves a direct communication path between the client and 360. In a nutshell, when. you work with 360, you have access to a group of specialists that you will know by name, meet with regularly and trust with your needs. Although the decision of our clients, we feel that weekly status meetings, are necessary. In addition to your personal contact with any of our team members as necessary, the standing weekly meeting keeps the project on track and on schedule. We are happy to host our weekly calls on our conference call line (free ofcharge, of course), and be at your location for three in-person meetings during our engagement. In addition to our weekly meetings, we also provide a weekly status report that treks tasks, deadlines and completion status. The report is direct, thorough and makes prioritization management straight- forward and part of our weekly discussions. After the launch of the websitc, we will continue to meet with you weekly (or as necessary) over the next 30 days to complete post -rollout oversight and troubleshooting. We also will make necessary modifications to the site's architecture during this time. This is included in our proposed price. Of course during that time you will also have the same access to your 360 team as you did during the design and development phases. Following the 30 days of troubleshooting and oversight, 360 will also provide phone and email customer service during the first 90 days alter launch. We arc available via phone and email during business hours and after hours emergency services. city nrSanta Ane websitc acdesipn and Implememalion of Drnpal content aFP 1&121 25E-79 22