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access to the Library Corporation's toll-free (800) telephone line. The <br />Library Corporation shall respond in a prompt, commercially reasonable <br />manner within two (2) hours during the support hours. Software Support <br />also includes access to the Library Corporations' online support center, <br />which can also be accessed 24 hours per day, 7 days per week to view, <br />update, and submit support requests. Software support by the Library <br />Corporation will provide: 1) Technical assistance by telephone, email, fax <br />service and/or courier; 2) Correction of errors in Licensed Software; 3) <br />New releases of Licensed Software modules and documentation, as <br />available, at no charge other than the Software Support cost; 4) Off-site <br />back-up of customized source code. <br />• OPAC Enrichment Support - $5,974 (year 1), $6,392 (year 2), $6,839 (year 3) — <br />This services provides full-color book jackets to illustrate items in the catalog, <br />increasing the attractiveness and utility of item descriptions. <br />2017- 2018- 2019- <br />2018 2019 2020 <br />Cost Breakdown <br />Library Solution Software <br />$30,828 <br />$30,828 <br />$30,828 <br />Enhanced Content Renewal for book <br />jackets <br />$5,974 <br />$6,392 <br />$6,839 <br />TOTAL <br />$36,802 <br />$37,220 <br />$37,667 <br />Three <br />years $111,689 <br />Id <br />25G-6 <br />