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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />JUNE 6, 2017 <br />TITLE: <br />CONTRACT AWARD TO DILTEX <br />INC. FOR HEWLETT PACKARD <br />SUPPORT CONTRACT RENEWAL <br />(SPEC. NO. 17-046) <br />(STRATEGIC PLAN NO. 6,1 F) <br />i <br />CIT MANAGE <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on1"Reading <br />❑ Ordinance on 2n°Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize a one-time purchase and payment of purchase order to Diltex, Inc. for the purchase of <br />Hewlett Packard support contract renewal in the total amount of $35,860, subject to non - <br />substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The City's two data centers support the continuous City business operations on a 24 hours a day/ <br />7 days a week/ 365 days a year (24/7/365) cycle. In order to provide this service level, the <br />Information Technology Department maintains the computer infrastructure with manufacture <br />supported 24/7/365 maintenance contracts. The Hewlett Packard servers and storage equipment <br />within the data centers require provisions with access directly to the manufacturers' technical <br />support centers. This level of support allows the manufacture to interactively diagnose system <br />troubles and provide solutions to localized problems, returning -to -service as soon as possible. In <br />addition, the support contract with Hewlett Packard includes access to bug fixes, patches, and <br />upgrades. These are essential for preserving the fitness and considerable investment in the <br />hardware. <br />The notice inviting bids was advertised on April 25, 2017 and offers were solicited. A summary of <br />the bids and offers received is as follows: <br />469 Vendors were notified <br />31 Vendors downloaded the bid <br />0 Bids received from a Santa Ana vendor <br />6 Bids received <br />22A-1 <br />