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INC. Exhibit A CONTRACT TERM, PRICING AND OTHER CLIENT SPECIFIC TERMS Unless otherwise defined herein, all capitalized terms in this Exhibit A shall have the same meaning given to them in the Master Software License and Services Agreement (the "Agreement") to which these terms are attached. 1) CLIENT NAME AND PRIMARY ADMINISTRATIVE USER. Name: Santa Ana Police Department Admin: Laura Franks Email: lfranksgsanta-ana.org Phone: (719) 245-8036 2) LICENSE TERM(S), FEES, INCLUDED DATA STORAGE FOR THE TERM. License Term(s) Fee for Entries Fee for Support Fee for Setup Data Storage June 21, 2017 — June 20, 2018 $12,757.50 for 315 Entries $1,914.00 N/A 4.7 GB June 21, 2018 — June 20, 2019 TBD TBD TBD TBD June 21, 2019 — June 20, 2020 TBD TBD TBD TBD For the License Terms listed above, the total value shall not exceed $50,000.00 USD. 2.1 Client Set-up. Upon receipt of this fully executed Agreement and Client's purchase order, MMI will begin the set-up process of Client on the eSOPH System in accordance with the terms of the Agreement. If Client requests the setup date and time be changed from what was originally stated by Client, Client is responsible for reimbursing MMI for all costs MMI incurs in making the travel arrangement adjustments. Additionally, Client will also be responsible for paying a $200.00 travel arrangement change fee to MMI. MMI will provide records showing the costs MMI incurred. 2.2 Additional Training. After the initial training (up to two days/16 hours) has been completed, additional training requested by Client will be billed to Client at a rate of $200.00 USD per hour. It's agreed additional onsite training will be billed at a minimum of 8 hours, plus travel, meal and lodging expenses. Requests must be received by MMI in writing from the User listed above in Section 1, his or her successor, or higher supervisor. MMI reserves the right to charge $200.00 USD per hour for all off-site/remote training, with a one hour minimum. 2.3 Corrective Services. MMI reserves the right to Invoice Client $200.00 USD per hour for any corrective services Client requests. Corrective Services are typically services needed by Client from MMI to correct a mistake made by Client's Authorized Users, which cannot be corrected by Client through the User Interface. Requests must be received by MMI in writing from the User listed above in Section 1, his or her successor, or higher supervisor. A one hour minimum will be charged for Corrective Services performed by MMI, which do not require travel. Corrective Services which requires MMI to travel will be billed at $200.00 USD per hour, with an eight (8) hour minimum charge, plus all costs and expenses. 2.4 Entries. MASTER SOFTWARE LICENSE & SERVICES AGREEMENT PAGE 14 OF 20 Version: April 12, 2017