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Kimley>>>Horn <br />August 8, 2017 <br />Cynthia Kurtz <br />interim City Manager <br />City of Santa Ana <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />Dear Ms. Kurtz: <br />RE: Revised Scope of Services — Review of Development Entitlement Process <br />Thank you for providing feedback on the scope of services dated August 2, 2017. In <br />that document, Klmley-Horn and Associates ("KHA") proposed to evaluate the <br />development entitlement process for the City of Santa Ana. It is our understanding <br />that the intent of this review is to identify ways to streamline the process while <br />ensuring the City can thoroughly review projects for compliance with City standards, <br />policies and expectations. The roles and practices of all departments and agencies <br />involved in the entitlement process will be evaluated. <br />PROJECT APPROACH <br />Based on feedback provided by the City, KHA will undertake the following steps and <br />tasks to understand the current entitlement process and offer recommendations to <br />reduce the amount of time required to process applications while maintaining or <br />improving the quality of review. <br />Context <br />KHA will look at staffing levels over the past seven years, as well as the <br />number and type of development applications submitted during that <br />timeframe. It is assumed that the staffing data and development application <br />records needed to accomplish this task will be provided to us in a summary <br />form by the City. Any indicators or timeframes reported by the City for the <br />entitlement process overtime will be compared, as well as the City's <br />compliance with those indicators or timeframes. <br />7 8 f ..... y Drive, cite b0 Qra 9e A 92888: <br />