KIMLEY-HORN & ASSOCIATES - 2017 - Laserfiche WebLink

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Kimley>>> orn 2. Interviews Page 2 KHA will conduct Interviews to understand the current entitlement process. Interviews will be conducted with the following people: • Planning staff: Candida Neal and up to four planners designated by her • Development Review Committee members: One interview with each department/division involved in the entitlement process shall occur. Multiple staff members may attend each interview. • Developers/Consultants: Up to two people who have processed applications recently, designated by the City or selected by KHA from a list of recent applicants. • Planning Commission: One or two members of the Commission will be interviewed, as selected by the City. • Community leaders/activists: Up to two people designated by the City will be interviewed. Interviews will identify the current procedures and timelines employed; how internal issues are resolved; the ability to resolve issues with applicants; public participation; quality of work done; opportunities to improve the process; requirements or processes set forth in the Santa Ana Municipal Code, General Plan and/or policy documents that may negatively affect the entitlement process; and any other issues those interviewed may wish to raise. 3. Review Systems in place to Monitor Progress of Applications through the Review Process Systems may include permit software, project management tools, schedules for actions, etc. The City will provide a document mapping the current entitlement process. This document may be modified by the Consultant to incorporate information gleaned during this process. Following the compilation of this information, recommendations to reduce the time required to process applications and maintain or improve the quality of review shall be prepared. These recommendations will be based on "best practices" employed in N6 The (-111�1IV, fl,i pite i�Q {7 a 15e OF 928 8 . , 7 t4 3S 03U >.