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13. Training <br />REACH will provide Management and Supervisory training sessions annually. It is <br />recormnended that no more than 25 managers/supervisors attend each session. The purpose <br />of these training sessions is to make managers and supervisors aware of City employee <br />assistance program policy and procedures, of how to identify poor job performance as it <br />relates to personal problems and to familiarize them with the processes of referrals and <br />follow-up..The effectiveness of each training session will be evaluated. <br />14. Management Guidelines <br />REACH supplies on request Management and Supervisor Employee Assistance Program <br />guidelines for inclusion in City personnel management guidelines. <br />15. Manager/Supervisor Consultation and Assistance <br />REACH will assist managers and supervisors calling REACHIine for consultation on how <br />to deal with specific employee incidents or problems, which may require EAP intervention. <br />The City agrees to encourage managers and supervisors to take advantage of this <br />consultation service. <br />16. Program Promotion <br />The City agrees to support REACH in developing a yearly EAP program promotion plan. <br />a. EAP orientation classes for employees in groups of up to 50 will be available to <br />the City as a means of introducing City EAP policy and procedures and utilization of <br />REACH services. <br />b. "Munch & Learn" presentations will be conducted periodically upon request by <br />the City, at City locations to maximize utilization of REACH services. <br />C. REACH brochure & REACHIine cards will be supplied to the City for <br />distribution to all employees. <br />d. REACH Frontline will be electronically supplied to the City quarterly for <br />distribution to all supervisors. <br />e. REACHIine.conr will be available for online use to all employees and family <br />members. Employees will be supplied a password as mentioned on REACH employee <br />brochure for online secure area access. <br />f. RE, ACHIine Posters will be supplied from time to time to the City for posting on <br />official staff bulletin boards. <br />5 <br />25E-19 <br />