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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />SEPTEMBER 5, 2017 <br />TITLE: <br />APPROVE A FIRST AMENDED <br />AGREEMENT WITH LD SYSTEMS TO <br />PROVIDE KIOSK WARRANTY AND <br />SOFTWARE SUPPORT SERVICES <br />(STRATEGIC PLAN NO. 41 1) <br />CI MA AGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />•;• 1. <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1s' Reading <br />❑ Ordinance on 2ntl Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute an amendment with LD <br />Systems for hardware warranty and software support services pertaining to the City's Payment <br />Kiosk for the period beginning September 1, 2017 through December 31, 2020, for an amount <br />not to exceed $77,675, which includes a $25,000 contingency; along with a provision for a six- <br />month extension (January 1, 2021 to June 30, 2021) exercisable by the City Manager and the <br />City Attorney, in an amount not to exceed $3,550 subject to non -substantive changes approved <br />by the City Manager and the City Attorney. <br />DISCUSSION <br />The Treasury and Customer Service Division of the Finance and Management Services Agency <br />('Treasury") operates Santa Ana's city-wide cashiering system. As part of this system Treasury <br />maintains a multi -window cashiering operation in the City's main lobby, serving the City's <br />customer base which is largely cash oriented resulting in high volumes of walk-in customer traffic. <br />To address the issue of transaction volume and to help accommodate our customers' afterhours <br />payment needs, the City entered into a Payment Kiosk Services agreement with LD Systems for <br />a Payment Kiosk system ("Kiosk"). <br />The Kiosk allows customers multiple payment options on a 24 hour/7 days a week basis without <br />them having to come into City Hall to use the main lobby cashiering counter. Additionally, the <br />Kiosk software maintains the capability for customers to process payments for various City <br />revenue sources including but not limited to: municipal utility services, business license, dog <br />license, parking citations, paramedic subscriptions. Additionally, the Kiosk is designed to accept <br />cash, credit card, and check payments with the ability to dispense change including currency and <br />coin. <br />2513-1 <br />