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25B - AGMT - 1ST AMND VOICE RESPONSE SYS
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09/19/2017
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25B - AGMT - 1ST AMND VOICE RESPONSE SYS
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Last modified
9/14/2017 4:16:01 PM
Creation date
9/15/2017 1:04:59 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Information Technology
Item #
25B
Date
9/19/2017
Destruction Year
2022
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b. Speech Recognition: Go Live or delivery of product for User Acceptance Testing plus 45 <br />days, whichever comes first, occurs in June 2018. <br />c. Dog License application pack: Go Live or delivery of product for User Acceptance <br />Testing plus 45 days, whichever comes first, occurs in December 2018. <br />d. The amounts will be adjusted and prorated based upon the actual Go Live date or <br />delivery of product for User Acceptance Testing plus 45 days, whichever comes first. <br />e. Support and maintenance of all application packs are renewed. <br />f. In the event the City Attorney's Office discontinues PremierPro Support and <br />Maintenance, support and maintenance fees for its shared components, 46% of the <br />support and maintenance fees for Relay City Attorney, will be reallocated proportionately <br />to other application pack(s). <br />g. Fee amounts in the schedule above for Renewal Terms are estimates, which may be <br />increased or decreased. The future fee estimates do not include increases to reflect <br />additional functionality purchased other than Speech Recognition. <br />h. Future fee estimates for Renewal Terms are not a guarantee that Consultant will agree to <br />automatic renewal of the PremierPro Support and Maintenance Agreement, and future fee <br />estimates shall not affect Consultant's right to provide notice of non -renewal under <br />Section 2 of the PremierPro Support and Maintenance Agreement. <br />3. PremierPro Support Covered Products and Licenses <br />The following products and licenses are covered under the PremierPro Support and Maintenance <br />Agreement. <br />Municipal Utility Services <br />Relay I)fility Pack Interactive Voice Response Solution <br />Included Functionality: <br />• Current Balance Owed • Partial Payment <br />• Last Billing Date and Amount (Up to last 6) • Credit Card Payment <br />• Next Billing Date ACH Payment <br />• Last Payment Date and Amount (Up to last 6) <br />Language Add -On (Spanish) <br />Language Add-on (Vietnamese) <br />Additional Project Services & Configuration <br />Ports Estimate & Server Sharing <br />Information Line Tools <br />Outbound Notifications - 2 Ports <br />Delinquency Notification <br />Shut -Off Notification <br />Speech Recognition Licenses — 8 inbound licenses (shared with Dog Licensing) and 2 outbound <br />licenses <br />Dog Licensing <br />Relay Rog License Add -On Interactive Voice Response Solution <br />Included Functionality: <br />• Validate License <br />25B-11 <br />Credit Card Payment <br />7of8 <br />
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