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25B - AGMT - 1ST AMND VOICE RESPONSE SYS
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09/19/2017
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25B - AGMT - 1ST AMND VOICE RESPONSE SYS
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Last modified
9/14/2017 4:16:01 PM
Creation date
9/15/2017 1:04:59 PM
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Template:
City Clerk
Doc Type
Agenda Packet
Agency
Information Technology
Item #
25B
Date
9/19/2017
Destruction Year
2022
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Renewal Timeframe & Due Date • ACH Payment <br />Validate Discounts • Partial Payments <br />Rabies Expiration <br />Language Add -On (Spanish) <br />Language Add-on (Vietnamese) <br />Ports Estimate & Server Sharing <br />Additional Project Services & Configuration <br />Information Line Tools <br />Speech Recognition Licenses — 8 inbound licenses (shared with Utility) <br />City Attorney <br />Relay City Attorney Information Line IVR Solution <br />Included Functionality: <br />• Information Line (Up to /0 Nodes/FAQs - English) • City Staff Transfers <br />Language Add -On (Spanish) <br />Language Add-on (Vietnamese) <br />Additional Project Services <br />Ports Estimate & Server Sharing <br />Information Line Tools <br />25B-12 <br />8of8 <br />
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