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Agreement for Data Center Maintenance & Support Service <br />September 19, 2017 <br />Page 2 <br />Forty-six firms were proactively sent the RFP. A total of six proposal responses were received <br />and evaluated by a team of specialist from the Information Technology Department. One of the <br />proposals received was judged not responsive due to lack of support for the service level <br />specified by the City. <br />Evaluation <br />Vendor Points Rank <br />Signature Technology Group <br />268 1 <br />Logix Services, Inc. <br />235 2 <br />Top Ten USA <br />230 3 <br />Insight Investments <br />213 4 <br />Abtech Technologies, Inc. <br />206 5 <br />The evaluation team unanimously ranked Signature Technology Group (STG), Inc. as the top <br />vendor. STG is the best qualified to provide maintenance and support for the computer <br />equipment in the City data center and the SAPID data center and recommends that Signature <br />Technology Group, Inc. be awarded an agreement with an initial term of three years with an <br />option for two one year renewals. Under terms of the agreement, the City may effectively end the <br />agreement without penalty at any time with 30 -day written notice reference. <br />In addition to Signature Technology Group's top scoring technical qualifications, strong reference <br />recommendations and customer -driven service strategy, STG's cost proposal contained unique <br />service commitments. STG will provide meaningful financial rebates if it fails to meet service level <br />terms for on-site response time, and maximum elapsed time for returning equipment to full <br />service, or continued periods of equipment outage beyond the service agreement. In addition <br />STG offers premium maintenance service for critical equipment down at no additional cost to the <br />City. For example, if the City declares a critical equipment outage, STG will respond with their <br />fastest response and premium support without further charge to the City. The commitment to <br />contract service levels by the recommended maintenance vendor is vital to sustain the City's <br />computer operations under the information Technology Department's aggressive cost savings <br />strategy to operate server -class computers two to three years beyond the industry standard. <br />STRATEGIC PLAN ALIGNMENT <br />Approval of these item supports the City's efforts to meet Goal #6 - Community Facilities & <br />Infrastructure, Objective #1 (establish and maintain a Community Investment Plan for all City <br />assets). <br />FISCAL IMPACT <br />Funds are available in the Information Technology Data Center Hardware Maintenance & Support <br />account (no. 10920147-62307) as follows: <br />25C-2 <br />