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a �Rre <br />your independent heolihmm choice. <br />Mental Health Referral Plan <br />NaphCare will provide a rapid response to any need for an evaluation or mental health <br />intervention. The mental health team will be on-call and available 24 hours a day to provide a <br />rapid response to an emergent need for an evaluation or mental health intervention. <br />Inmates may request mental health services via sick call; additionally, correctional, medical, or <br />mental health staff can recommend mental health services for inmates at any time. NaphCare <br />has established detailed policies and procedures for both the on-site and off-site treatment of <br />such inmates and for referrals to the mental health provider for continued treatment when <br />medically necessary. The psychiatric provider and mental health professional will coordinate <br />with the facility leadership on recommendations regarding placement of housing, monitoring, <br />and other operational issues. <br />Mental health referrals will be received, documented, and processed through the scheduling <br />system in TechCare®, which provides instant, up-to-date information that is accessible to all <br />providers. <br />Crisis Management Plan <br />Mental health staff provide immediate evaluation during a psychiatric crisis to address housing <br />placement, monitoring, medications, and any possible referral to an outside mental health <br />facility. Inmates placed in a mental health protective status are only released following a <br />thorough evaluation by a mental health professional. <br />We understand that a mental health crisis can occur during all hours. Our policies and <br />procedures address emergent situations 24 hours a day; medical staff is trained to assess <br />situations and intervene appropriately, and mental health providers are on-call. Mental Health <br />crisis management will also be a component of ongoing training provided by the NaphCare <br />mental health team for SAI security staff. <br />Continuous Quality Improvement (CQI) <br />NaphCare will conduct regular studies, identify opportunities for improvement, and develop <br />effective corrective action plans for our mental health services as part of our larger CQI efforts <br />at the SAJ. Ongoing improvement activities will focus on patient care areas to include: <br />• Timely mental health screening <br />• Effectiveness of the referral process <br />• Timely psychiatric evaluation <br />• Suicide policy compliance <br />• Medical services provided for those on medical confinement status <br />• Discharge planning <br />• Emergency mental health response <br />• Involuntary medication administration <br />b. A licensed mental health specialist will be available on-site four (4) hours per week. <br />c. All health care staff are properly trained on the symptoms and treatment of the inmates who <br />are at risk or suicidal and/or homicidal acts. <br />Inmate Medical Services <br />City of Santa Ana <br />25F-55 <br />RFP No. 17-051 <br />56 <br />