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25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES
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25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES
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10/16/2017 1:54:33 PM
Creation date
10/16/2017 12:47:57 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Public Works
Item #
25F
Date
10/17/2017
Destruction Year
2022
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CITY OF SANTA ANA DRAFT SCOPE OF WORK <br />A. Sample customer billings. <br />B. Description of its procedures for dealing with customer service, with regard to customer <br />billing demands, during the transition and throughout the term of the Collection Agreement. <br />10.2 BILLING SERVICE REQUIREMENTS <br />The proposer shall confirm understanding of the billing service requirements as detailed in the <br />Draft Agreement. <br />A. Annual Billing Audits. <br />The CONTRACTOR may be required to conduct annual billing audits of all MFD, commercial, <br />and Roll -Off Customers, with the CITY maintaining the right to engage a third party for an <br />independent audit. <br />B. Access to Billing Records. <br />The CITY or selected representatives will be allowed access by CONTRACTOR to billing <br />records in electronic format at any time, upon one business day notice. <br />C. Annual Rate Notification. <br />CONTRACTOR shall annually, within 30 days prior to the effective date of a rate change, <br />prepare and distribute a notice or bill insert to each customer setting forth the CONTRACTOR's <br />rates, annual holiday schedule, recycling programs offered, and a general summary of services <br />required to be provided and optional services that may be furnished by CONTRACTOR. <br />D. Multi -Family and Commercial Billing. <br />Bills shall be itemized in a form approved by the Contract Administrator. All bills shall cavy a <br />due date, not "due upon receipt" CONTRACTOR will bill all customers directly on a monthly <br />basis, 30 days in advance. To start service, new customers will pay a pro -rated first month's <br />service in advance. <br />E. Temporary and Permanent Roll -Off Box and Temporary Bin Customers. <br />For individually serviced Customers who request Temporary Roll -Off box and/or Temporary Bin <br />service, the CONTRACTOR will accept major credit cards for payment. All credit card <br />transactions will be documented on the customer account with all associated service data. For <br />Permanent Roll -Off box customers, the CONTRACTOR will invoice monthly or semi-monthly in <br />arrears with payment due within 15 days from the invoice date. <br />F. Delinquent Accounts. <br />Once a payment is 30 days past due, CONTRACTOR shall send to the Customer a notice that <br />service will be suspended if payment is not made within an additional 30 days. Service may only <br />be suspended after these minimum time periods and notice. CITY will not be responsible for or <br />assist with the collection of delinquent accounts, except where lien authority has been established <br />for this purpose. <br />13 <br />25F-77 <br />
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