25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES

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CITY OF SANTA ANA DRAFT SCOPE OF WORK A. Sample customer billings. B. Description of its procedures for dealing with customer service, with regard to customer billing demands, during the transition and throughout the term of the Collection Agreement. 10.2 BILLING SERVICE REQUIREMENTS The proposer shall confirm understanding of the billing service requirements as detailed in the Draft Agreement. A. Annual Billing Audits. The CONTRACTOR may be required to conduct annual billing audits of all MFD, commercial, and Roll -Off Customers, with the CITY maintaining the right to engage a third party for an independent audit. B. Access to Billing Records. The CITY or selected representatives will be allowed access by CONTRACTOR to billing records in electronic format at any time, upon one business day notice. C. Annual Rate Notification. CONTRACTOR shall annually, within 30 days prior to the effective date of a rate change, prepare and distribute a notice or bill insert to each customer setting forth the CONTRACTOR's rates, annual holiday schedule, recycling programs offered, and a general summary of services required to be provided and optional services that may be furnished by CONTRACTOR. D. Multi -Family and Commercial Billing. Bills shall be itemized in a form approved by the Contract Administrator. All bills shall cavy a due date, not "due upon receipt" CONTRACTOR will bill all customers directly on a monthly basis, 30 days in advance. To start service, new customers will pay a pro -rated first month's service in advance. E. Temporary and Permanent Roll -Off Box and Temporary Bin Customers. For individually serviced Customers who request Temporary Roll -Off box and/or Temporary Bin service, the CONTRACTOR will accept major credit cards for payment. All credit card transactions will be documented on the customer account with all associated service data. For Permanent Roll -Off box customers, the CONTRACTOR will invoice monthly or semi-monthly in arrears with payment due within 15 days from the invoice date. F. Delinquent Accounts. Once a payment is 30 days past due, CONTRACTOR shall send to the Customer a notice that service will be suspended if payment is not made within an additional 30 days. Service may only be suspended after these minimum time periods and notice. CITY will not be responsible for or assist with the collection of delinquent accounts, except where lien authority has been established for this purpose. 13 25F-77