25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES

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CITY OF SANTA ANA DRAFT SCOPE OF WORK G. Automated Billing Payment. CONTRACTOR will make available to all Customers an automated billing and payment system at no additional charge. This system should be website based and allow customers to view and pay bills through CONTRACTOR's website. Through the CONTRACTOR's website, Customers may request to cease paper billing and receive all bills through e-mail and/or CONTRACTOR's website. CONTRACTOR will ensure that the electronic billing and payment website conforms to industry -standard practices for electronic commerce security. CONTRACTOR shall ensure that these customers are compiled in a list to ensure that billing inserts are mailed directly. CONTRACTOR will promote the website -based billing and payment system on all paper bills sent to Customers. 11. CONTRACTOR IMPLEMENTATION PLAN CONTRACTOR will provide a detailed implementation plan describing the CONTRACTOR's approach to facilitating a smooth transition for all the changes to collection services. The plan shall clearly describe the company's ability to implement the services in accordance with the provided schedule (inserted upon award and execution of contract). This description should include, but not be limited to: A. A timeline showing the duration and completion date of major milestone events such as vehicle purchase and testing; container purchase, assembly and distribution; personnel hiring and training; customer service and billing database development and implementation; administration; public education; etc. B. Assumptions regarding the participation of CITY staff. C. Identification of common problems that can occur in service initiation and strategies for preventing or managing such problems. D. Procedure for residential and commercial customers to select container size(s) and service frequency. E. Contingency plans for all aspects of implementation. 12. CARTS AND BINS The CONTRACTOR will provide information required in this Section 12.1 CARTS CONTRACTOR will provide new Curbside Collection Carts for fully automated carts as specified in the Draft Agreement. CONTRACTOR will provider proposed cart specifications including manufacturer and model, anticipated service life and warranty associated with the proposed cart. 12.2 BINS CONTRACTOR(Jprovided Bins shall be designed and constructed to be watertight and prevent the leakage of liquids. All Bins shall display the Contractor's name, local telephone number, and some identifying inventory or serial number. If a new contractor other than the current service provider is selected for the new Agreement such Contractor may attempt to negotiate the purchase of the existing commercial Bins and Roll -Off Boxes from the current service provider. 14 25F-78