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25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES
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10/17/2017
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25F - AGMT EXTENSION OF THE SOLID WASTE SERVICES
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Last modified
10/16/2017 1:54:33 PM
Creation date
10/16/2017 12:47:57 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Public Works
Item #
25F
Date
10/17/2017
Destruction Year
2022
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CITY OF SANTA ANA DRAFT SCOPE OF WORK <br />G. Automated Billing Payment. <br />CONTRACTOR will make available to all Customers an automated billing and payment system <br />at no additional charge. This system should be website based and allow customers to view and <br />pay bills through CONTRACTOR's website. Through the CONTRACTOR's website, Customers <br />may request to cease paper billing and receive all bills through e-mail and/or CONTRACTOR's <br />website. CONTRACTOR will ensure that the electronic billing and payment website conforms to <br />industry -standard practices for electronic commerce security. CONTRACTOR shall ensure that <br />these customers are compiled in a list to ensure that billing inserts are mailed directly. <br />CONTRACTOR will promote the website -based billing and payment system on all paper bills <br />sent to Customers. <br />11. CONTRACTOR IMPLEMENTATION PLAN <br />CONTRACTOR will provide a detailed implementation plan describing the CONTRACTOR's approach <br />to facilitating a smooth transition for all the changes to collection services. The plan shall clearly describe <br />the company's ability to implement the services in accordance with the provided schedule (inserted upon <br />award and execution of contract). This description should include, but not be limited to: <br />A. A timeline showing the duration and completion date of major milestone events such as <br />vehicle purchase and testing; container purchase, assembly and distribution; personnel hiring <br />and training; customer service and billing database development and implementation; <br />administration; public education; etc. <br />B. Assumptions regarding the participation of CITY staff. <br />C. Identification of common problems that can occur in service initiation and strategies for <br />preventing or managing such problems. <br />D. Procedure for residential and commercial customers to select container size(s) and service <br />frequency. <br />E. Contingency plans for all aspects of implementation. <br />12. CARTS AND BINS <br />The CONTRACTOR will provide information required in this Section <br />12.1 CARTS <br />CONTRACTOR will provide new Curbside Collection Carts for fully automated carts as specified in <br />the Draft Agreement. CONTRACTOR will provider proposed cart specifications including <br />manufacturer and model, anticipated service life and warranty associated with the proposed cart. <br />12.2 BINS <br />CONTRACTOR(Jprovided Bins shall be designed and constructed to be watertight and prevent <br />the leakage of liquids. All Bins shall display the Contractor's name, local telephone number, and <br />some identifying inventory or serial number. If a new contractor other than the current service <br />provider is selected for the new Agreement such Contractor may attempt to negotiate the purchase of <br />the existing commercial Bins and Roll -Off Boxes from the current service provider. <br />14 <br />25F-78 <br />
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