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N-2017-225 '"'(0W;E WE ON FILE VVORK MAY NOT PROCEED CLERK OF COUNCIL DATE: l 27 SWC O: SAPID (®) Fiscal yy is A Card Integrators Corporation LICENSE AND SERVICE AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS Please sign the bottom of this document and return to accept terms and conditions. This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as indicated on your sales order. Support is provided by Cl Solutions (Card Integrators) Monday — Friday 8:30 AM — 5:00 PM, P.S.T. 1) Be prepared to communicate your customer number and software type. 2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m, to 5:00 p.m. P.S.T. 3) Technical support conforms to operating specifications of all software systems as originally provided. 4) Cl Badge 8.21 is a licensed product and requires an annual subscription fee. Subscription fees are billed in advance of the applicable subscription period. 5) License/Service agreement contract holds for term indicated on sales order. 6) Additional card layouts for Cl Badge are subject to a custom design and installation fee. 7) Parts, labor and loaner printer is covered under a separate printer service agreement available through Cl Solutions (Card Integrators). 8) Cl Solutions software reinstallation: Cl Solutions includes the reinstallation of Cl Badge, Cl Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify only if the software has been corrupted. We do not support the reinstallation when the host computer stops functioning or needs to be moved to a, new location/computer. You will be charged our standard technical service fees to move systems. 9) Installation CD-ROM replacement: If you lose the custom CD-ROM and need a new copy, we will provide you with one for a nominal fee of $75. Please keep in mind this will only include the configuration from the time the system was set up. If you have made additional customizations they will not be included in the CD-ROM. 10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions version upgrades are not included. Conditions of Software Service Agreement: 1. Register a system administrator for the annual term. This person serves as the point of contact for all support requirements between CI Solutions (Card Integrators) and the customer. 2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when you place the support call. 3. Provide internet remote access for system. 4. Before installing any additional software or hardware to your system, notify Cl Solutions (Card Integrators). Any damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior notification to CI Solutions (Card Integrators) will void maintenance protection. 5. Ensure that operating environment is clean and do not attempt to operate the system in any extreme environmental conditions. Terms of Limited Service Agreement: ID Card Printer 1) Be prepared to communicate your customer number and printer serial number. 2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only.