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3) Limited service agreement excludes loaner printer, contact sales for price on a loaner unit. Terms of Full Service Agreement: ID Card Printer 1) Be prepared to communicate your customer number and printer serial number. 2) Includes unlimited telephone and/or internet remote access support, parts and labor. A loaner printer will be provided to the customer if problem cannot be resolved over the phone and with initial remote support. 3) Loaner printer will be same or like model and shipped within 24 hours via UPS ground. Other shipment methods are available at additional cost to customer. 4) The unit must be packaged and shipped to the destination provided by the technician with the RMA number labeled clearly on the outside of the box. 5) Printer must be shipped in its original printer box or the customer is held liable for any damages during shipping. Replacement box costs will depend on your printer model. 6) Loss or damage to Loaner/Rental equipment: By accepting the loaner/rental equipment, customer agrees to return the loaner/rental equipment in the original condition as upon delivery/pick-up. Customer assumes full responsibility for loss, damage resulting from the improper usage of the equipment up to the full replacement value thereof. 7) There may be minor calor variation as all printers print slightly differently. 8) Customer will pay the cost of shipping to repair destination, Cl Solutions will pay shipping to customer. 9) Customer will pay the cost of shipping loaner printer back to Cl Solutions within 5 working days after receipt of customers repaired unit or a $50 per day charge will apply. 10) Onsite service is available within a 30 mile radius of Cl Solutions headquarters, 3625 Serpentine Drive, Los Alamitos, CA 90720. 11) Custom service agreements are available, please call for details. Conditions of ID Card Printer Service Agreement: 1) For your service agreement to be valid, you must maintain your printer by performing recommended cleaning procedure using approved cleaning materials. 2) Maintenance service is contingent upon proper use and care and does not cover printers that have been modified, subjected to unusual physical or electrical stress, abuse, damage or have been operated in extreme environmental conditions. 3) Cl Solutions (Card integrators) shall be under no obligation to furnish any service agreement service if repair or replacement parts are required because of the customer's use of unapproved card stock or consumable ribbon. 4) Cl Solutions (Card Integrators) shall be under no obligation to furnish a loaner printer if the customer does not maintain the printer by performing recommended cleaning procedures. Our service agreements are intended to provide a high level of service to our customers. All support provided outside of purchase service agreement is billed at a service rate of $175 per hour with a one-hour minimum. Proper maintenance and cleaning of printers will preserve print quality and expected life of the printer. Refer to the product user's manual for complete maintenance and cleaning information or call Cl Solutions (Card Integrators) for information — (800) 599-7385. Attached hereto is Exhibit 1 identified as Invoice #0090722, in the amount of $1,765. The total amount to be expended under this agreement shall not exceed $25,000. Insurance requirements for any on-site visits are provided under Exhibit 2, attached hereto. Ai iq,25,l Please sign here to indicate that you have read and agree to the terms of the service and license agreement provided by Cl Solutions, Signature See attached signature page Print Erica Andrade Customer Support 800-599-7385 ext 539 FricaAO.cardintegrators com, Date Cust # SAN664 Order # 0090722 Total: $1765,00