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City of Santa Ana, California Section 3. Scope of Requested Collection Services smaller or no carts. Customers may add additional yard waste carts as may be needed at no additional charge, maintaining current provisions for removal of unused carts and removal of carts at households meeting established criteria for repeat contamination. Customers will be required to place the cart(s) curbside for collection. 4. On -Call Bulky Waste Collection Upon request by a Residential Curbside Service Unit within the City, Contractor will provide no more than four at -demand bulky item collections per year per Residential Curbside Service Unit at no additional cost. Each such Curbside Service Unit is limited to a maximum of five (5) bulky items (or twenty (20) bags of yard waste). Such collection services will provide the opportunity of having large objects, and other Solid Waste which is not required to be picked up pursuant to this Agreement, picked up and processed properly. Requests by Curbside Service Units for such collections will be made directly to the Contractor who will provide satisfactory telephone message receiving, transmitting and response procedures and who will be responsible for maintaining a log of such large item collections. At demand pick-ups will be responded to by Contractor within a reasonable time but no more than five (5) working days after such a request is received. Requests for more than two (2) at -demand collections peryear will be charged in accordance with the rate per collection established by the City and will be billed to the Curbside Service Unit requesting the additional collection by the Contractor. • Contractor will provide for the collection and recycling of televisions, computer monitors and computer laptops as part of the Bulky Item collection program. • Contractor will provide assistance of removal of bulky items on private property to senior citizens and disabled individuals at no cost. • Any Bulky waste collected by Contractor, whether Residential, MFD, Commercial or City, may not be landfilled or disposed of until the following hierarchy has been followed by the Contractor. o Reuse as is (if energy efficient) o Disassemble for reuse or recycling o Recycle (through participation of charitable organizations) o Disposal • Contractor will describe how it will encourage reuse and recycling and comply with the Collection Agreement diversion requirement. 5. Household Hazardous Waste Collection Proposer will commit to providing one Household Hazardous Waste Collection event each year allowing residents to deliver their waste to a collection site for proper disposal by Contractor. Contractor will coordinate with the City regarding location and date of the events. Event outreach will meet all contractual outreach and education requirements. Acceptable items are included as Attachment 12. 6. Residential Curbside Compost Give -Away Proposer will commit to providing one Compost Give Away program each year, making available to each Residential Curbside Unit a "free Compost' program that provides up DRAFT RFP for Franchised Collection Services 65A-24 11/28/17 Page