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City of Santa Ana, California Section 3. Scope of Requested Collection Services 5. Household Hazardous Waste Collection Proposer will commit to providing Household Hazardous Waste events each year allowing residents to deliver their waste to a collection site for proper disposal by Contractor. Contractor will coordinate with the City regarding location and date of the events. Event outreach will meet all contractual outreach and education requirements. Acceptable items are provided as Attachment 12. 3.2.3 Commercial Collection Services Arrangements Commercial customers include all retail, professional, office, wholesale and industrial facilities, other commercial enterprises offering goods or services to the public; organizations; and agencies other than City agencies. Contractor will be required to service carts, bins, compactors and roll -off boxes stored in customer's solid waste enclosure or other locations as requested by customer. When discussing solid waste, recycling or organic material collection service changes with customers, Contractor shall provide a rate schedule denoting all service levels and all possible frequencies of collection. 1. Solid Waste Collection Contractor will provide bins, roll -off boxes and compactors for collection of solid waste. Customers will have the opportunity to subscribe to the appropriate service level. Collection frequency will be at least once per week and up to six (6) times per week. roll -off box service will be made available in containers sizes including 10, 20 and 40 cubic yards. roll -off boxes and compactors, as provided by Contractor or by Customer, will be serviced as needed. Customers and Contractor will determine a mutually acceptable collection location. 2. Recyclable Materials Collection Proposer will propose a Recyclable Materials Collection program designed to achieve the City's goals. Contractor will be required to offer recycling services to all MFD Customers and provide such services upon request. Contractor will provide bins and roll -off boxes for collection of recyclable materials. In order to prevent the contamination of recyclables, the contractor will provide "restricted access' lids for recycling collection containers, as needed. Customers will pay a separate fee in accordance with the established rates, which shall be less than the established rate for the comparable level of solid waste service. 3. Organic Material Recycling Collection Contractor will provide wheeled carts and bins for collection of Organic Material, including Yard Waste and/or Food Waste. Customers will have the opportunity to subscribe to the appropriate service level. Carts and/or bins will be made available. Collection frequency will be at least once (1) per week and up to seven (7) times per week. Customers will pay a separate fee for collection based on their service level in accordance with rate established by the City. Source -separated Yard Waste recycling collection shall be offered at a rate which shall be less than the established rate for the comparable level of solid waste service. 4. On -Call Bulky Item Collection Contractor will provide on-call collection of bulky items from Commercial customers using a method suitable for the MFD complex and agreed upon by the Customer or property manager. DRAFT RFP for Franchised Collection Services 65A-27 11/28/17 Page 10