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City of Santa Ana, California Section 3. Scope of Requested Collection Services 3.2.6 Processing Plan Proposer shall include a Processing Plan that demonstrates the Proposer's ability to arrange for the processing of Recyclables and Organics originating in the City for the term of the Collection Agreement and any extensions thereof. The plan should identify any arrangements that will benefit the City in maintaining long-term rate stability. Prior to selection, the Contractor will be required to produce proof of all arrangements described in its offer. Contractor should indicate the per -ton costs and tonnage disposal guarantees they will offer the City. The plan should specify facilities and fees for the processing of all materials collected in the City including roll- off. 3.2.7 Diversion Plan Proposer shall include a Diversion Plan that details the Proposer's approach to diversion and describes all associated programs and services. Proposer shall include its approach to minimizing scavenging, systematically reducing contamination and ensuring compliance with all CalRecycle requirements. The Proposer shall provide plans for Residential Curbside, Multi -Family and Commercial and roll -off Solid Waste, Recyclables and Yard Waste/Organics. The plan shall include measurable goals for diversion and for reducing contamination for each year of the contract. This section provides a description of rate arrangements and fees that will apply to all three service sectors. The rate schedules establish the maximum rates that may be charged. 3.3.1 Residential Curbside Rate Arrangements The Residential Curbside Service rate structure will feature an integrated fee for collection that covers solid waste, recycling, and yard waste collection services, regardless of cart size(s) selected by customer, with the exception of the Senior Citizen and Mobile Home program. 3.3.2 MFD and Commercial Rate Arrangements A volume -based rate structure will be used for MFD and commercial. Customers will be encouraged to participate in Recyclable and Yard Waste collection. Customers will be required to pay a fee for collection services based on subscription levels. 3.3.3 City Services The City's facilities, operations and event services shall be provided all collection services at "no cost." All public education activities will be conducted by the Contractor. Contractor shall be responsible for ensuring that its customers consistently receive a high level of customer service and responsiveness. Contractor shall prepare an annual public education plan and meet with the City or the City's representative to review the plan. The City shall have the right to review, revise and approve all DRAFT RFP for Franchised Collection Services 65A-31 11/28/17 Page 14