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City of Santa Ana, California Section 3. Scope of Requested Collection Services promotion materials and implementation of the promotion strategy. The City shall also have the right to approve material development contractors. A detailed listing of Public Education and Outreach requirements can be found in Article 5.11 of the Franchise Agreement. 3.4.1 Contractor Responsibilities Contractor will be required to provide the following services: 1. Annual Public Education Plan Contractor will prepare an annual public education plan and meet with the City to review the plan. Contractor is responsible for additional public education activities as specified below, including personnel, printing and other program costs. Proposer shall refer to Draft Agreement for a description of all requirements. 2. Public Education Plan Implementation A detailed description and schedule for all of the initial program roll-out activities and for annual ongoing public education and outreach materials and activities. The plan will be provided to the City for review and approval within 30 days of award of Agreement. Contractor will provide the City with each draft item a minimum of 14 days prior to any production for review and approval. All outreach and education materials will include the elements necessary to meet or exceed AB 939, AB 341 and AB 1826 requirements. Services include: • Public education strategy and development of materials to support roll-out of new collection services. • Develop, produce and distribute an information packet to each new Customer throughout the Contract term. Contractor may attach these packets to the carts and bins upon initial cart and bin distribution. This packet shall: describe available services, including available recycling and diversion programs; provide instructions for proper use of the carts and bins provided (such as how to place carts or other permitted items for Collection, the types of materials to be placed in each cart); AB 939, AB 341 and AB 1826 requirements; detailed holiday Collection schedules; and, provide billing and customer service telephone numbers. This packet shall contain updated information on how to use Containers, when, where and how to place Solid Waste for Collection, and who to contact with service or billing questions, and for Bulky Item Collection. The packet shall also clearly indicate what materials, such as syringes and other Household Hazardous Wastes (HHW), should not be disposed of in these Containers. This brochure shall include instructions on how Customers should dispose of HHW, such as information on the HHW program. • Develop, produce and distribute public education and promotional materials to Residential MFD and Commercial accounts at inception of the new program and annually during the term of the Collection Agreement, including all outreach and education materials necessary to meet or exceed AB 939, AB 341 and AB 1826 requirements. • Deliver set -out correction notices during the term of the Collection Agreement. • Staff a booth at local public events as agreed upon with the City and distribute promotional and educational materials. DRAFT RFP for Franchised Collection Services 65A-32 11/28/17 Page 15