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City of Santa Ana, California <br />Section 3. Scope of Requested Collection Services <br />company's ability to implement the services in accordance with the schedule presented in Table 1-2 of <br />this RFP. This description should include, but not be limited to: <br />1. A timeline showing the duration and completion date of major milestone events such as <br />vehicle purchase and testing; container purchase, assembly and distribution; personnel <br />hiring and training; customer service and billing database development and <br />implementation; administration; public education; corporation yard acquisition and <br />development (if necessary), etc. <br />2. Assumptions regarding the participation of City staff, City representatives, the current <br />collection contractor, and the current and future facility operator. <br />3. Identification of common problems that can occur in service initiation and strategies for <br />preventing or managing such problems. <br />4. Discussion of how customers will select container size(s) and service frequency. <br />5. Contingency plans for all aspects of implementation. <br />Proposer may provide one or more alternative proposals in addition to the requested proposal. The City <br />is not obligated to evaluate or select alternative proposals. Alternative proposals will be considered by <br />the City if the City concludes that the alternative proposals warrant evaluation and analysis. Proposers <br />that provide an alternative proposal(s) shall also respond to the entire RFP as written. <br />DRAFT RFP for Franchised Collection Services <br />65A-39 <br />11/28/17 Page 22 <br />