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GG R A N I CU S RFP NO.: 17-107 Automated Agenda Workflow <br />Program and Meeting Video Streaming/Archiving <br />7. ASSUMPTIONS <br />This proposal is based upon the assumptions below. If for some reason these <br />assumptions are false, it may result in a scope change and an impact on the proposed <br />project. <br />7.1. Project Management Assumptions <br />1. Success of the project is dependent on both Granicus and Client's commitment to <br />collaborating on and performing the tasks and obligations described in this SOW. <br />Granicus assumes that Client will provide reasonable turnaround time (to be <br />mutually agreed upon) on critical decisions, essential information, and approvals <br />that are required to continue with work in progress or that is critical to meeting a <br />deliverable due date. Granicus expects that a decision will be elevated to the <br />appropriate Client management level to make a decision in a timely manner. <br />2. Client will perform its obligations and render the assistance described in this SOW in <br />a timely manner and in a manner as to adhere to the final schedule. In the event <br />that Granicus is delayed or prevented from performing its obligations, to the extent <br />that the delay is caused by factors beyond the reasonable control of Granicus, <br />including without limitation, the inability of Client to perform its responsibilities (i.e. <br />finalizing the requirements) in a timely manner, Granicus will be entitled to an <br />equitable adjustment in the timetable. <br />3. Project initiation will occur upon signature of the Agreement by both parties. All <br />dates in this SOW are subject to a mutually agreed upon schedule after execution <br />of the Agreement. <br />7.2. Technical Assumptions <br />1. Remote Management: Granicus maintains and monitors the software performance <br />of its solutions. All software patches and Granicus software updates are performed <br />on a determined schedule. Remote support, management, patching, reporting and <br />logging are performed using ScreenConnect. Installation of third party software not <br />specifically approved by Granicus may detrimentally impact the server's <br />performance. In extreme cases, the server may need to be reimaged to restore <br />normal operations; in this case, a reimaging fee may be charged. <br />2. Software Technical Requirements: The Encoding Appliance and Performance <br />Accelerator are managed through Granicus's hosted software program known as <br />MediaManager. The administration feature in MediaManager is a central hub for <br />preparing and publishing content in Client's Granicus solution. In addition to <br />publishing content, Client can manage user access and view usage reports. <br />granicus.com I info@granicus.com <br />25A-76 <br />page 43 <br />