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7. Uniform shirts are to be constructed with 100% Cotton, 100% Poly or a 65/35 (poly/cotton) blend, as specified. 8. Shirts shall have pockets that either button or have a security flap. 9. Garments are not to be sewn with coarse nylon thread (similar to fishing line). 10. Specific methods of uniform construction will be examined upon submission of samples. A general description of the construction of each uniform item must be submitted in the context of the RFP as requested in Section IV (IV.E.7). 11. Submissions require a sample of each article of clothing including work pants, work shirt, t -shirt, jacket, and polo shirt. 12. Paper and/or online catalogs shall not be provided by the selected vendor in lieu of samples. Paper catalogs shall be upon request only. D. SERVICE 1. Selected vendor must provide a dedicated Customer Service Representative for the City, complete with contact information and guaranteed response within 24 hours during business hours. 2. Contractor shall furnish the City with all new and unused garments, including garment name tags and emblems, upon implementation of this agreement and shall maintain said items in good condition throughout the tern of the Agreement. 3. Contractor shall provide uniforms and miscellaneous items in a presentable and fully usable condition and in strict accordance with local, county and state public health laws and regulations. Contractor must maintain all garments in good repair and shall deliver only garments that are clean, neat, wrinkle free and in such conditions as to provide the utmost neatness and appearance of the employee. Cost for mending minor repairs shall be included in the prices proposed. 4. Contractor shall maintain an inventory for each employee of twice the number of changes per week, plus one, not to exceed a total of eleven (11) changes per employee, unless otherwise indicated. Most employees require five (5) changes per week; however, this requirement may vary. The quantities are approximate only; exact quantities are not implied or inferred. Quantifies of uniforms and dust control items may fluctuate during the term of the Agreement. Changes in quantities shall not affect the unit prices quoted by Contractor. 5. Contractor shall replace garments and dust control items with new garments/items, as required by normal wear and tear, at no cost to the City. Contractor shall replace garments after no longer than eighteen (18) months of service. New garments will be required for employees added to the service. Contractor shall provide new, unused, properly fitting, clean, and wearable, pressed and on hangers within fourteen (14) days of receipt of order. 6. Contractor is responsible for measuring and fitting City employees for uniforms. If garments are found to be poorly fitted, Contractor will be required to make satisfactory adjustments at Contractor's expense. Each garment shall be adequately marked to ensure identification of employee's uniforms. A full range of sizes, including tall and plus sizes, for both men and women must be available to ensure best fit. City of Santa Ana REP 17-094 Page 14 25B-13