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G. REPAIRS AND REPLACEMENT Repair patches larger than a quarter (coin) on any uniform item are not acceptable. Repairs must restore the uniform item to its original design. If repairs cannot be made to meet the patch maximum size requirement, the item must be replaced. Each proposer shall explain in detail their repair and replacement standard. See Section IV (IV.E.8). This standard shall be a major consideration in the selection of a vendor. H. CLEANING All garments shall be laundered and pressed, if needed. Dry cleaning is not acceptable unless necessary to retain flame retardant or water repellant properties. Per Section IV (IV.E.9) proposer must detail cleaning method used and any exceptions to that method. UNIFORM ITEM SAMPLE A sample of each rental garment shall be delivered to tate City of Santa Ana with the submitted proposal. All samples will be provided to the City at no cost. Mark each uniform sample with the firm's name, address, and item description/number. Upon award of the contract, all proposers will be asked to pick- up their uniform samples or to make arrangements for return of samples at proposer's expense. J. PERIPHERAL CHARGES All charges, including but not limited to, set-up charges, waste water charges, fuel surcharges, etc., must be provided in the proposal. Wastewater charge, if applicable, must be a fixed rate, based on a specific period of time and not paid separately. Fuel surcharges shall be included in quoted prices and shall not be billed separately. Shipping and handling must be included in the price. Any minimum charges must be disclosed in the proposal. The City of Santa Ana will not be liable for any charge not specified in the proposer's response. K. VACATION CREDIT An annual two (2) week vacation credit shall be given for each employee in one lump sum. L. TRANSITION PLAN The City of Santa Ana's intent is to minimize the time and effort involved in fitting employees for uniforms. Each proposer must, in a detailed and thorough manner, describe procedures designed to limit operational impacts. See Section IV (IV.E.10). The successful proposer must be prepared to fulfill the transition plan stated in their proposal should the City of Santa Ana contract with a vendor other than the incumbent. Failure to do so may be cause for immediate termination of the contract. Any transition costs must be so noted and will be considered in the evaluation of the proposals. City of Santa Ana RFP 17-094 l Page 16 25B-15