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coordinate telephone number porting with Customer's former local service provider ('FLSPI using the operational process for coordinating telephonenumber porting as prescribed by the appropriate regulatory authority- Spectrum shall port in a telephone number using one of the following agreed upon methods:. a. Spare Equipment Cut. "Spare Equipment Cut" means that Customer will provide sufficientapare Customer equipment,. such as line cards, for connection of Spectrum's Service(s) prior to telephone number porting. Spectrum and Customer shall verify the operational stability of the Servico(s) in advance of. Spectrum Issuing a request to port Customer's telephone numbers from Customer's FLSP to Spectrum's Service. Customer acknowledges and accepts that the porting process Involves the updating of multiple databases, and may result in an outage of Service during such updates. b, Hot Cut — Business Hours. "Hot Cut" means that Customers existing service Is disconnected prior to Customer connecting Customers equipment to Spectrum's Service which, In tum, occurs prior to the scheduled telephone number port change. "Business Hours' means 8:00 AM to.5:00 PM, Monday through Friday, excluding Holidays. Spectrum will use reasonable efforts to resolve any Issues arising during the Hot Cut prior to the execution of the pat change and may cancel the port change at Customers request. Customer acknowledges that a Hol Cut necessarily results In an interruption of Customers telephone service thereby exposing Customer to risks associated with Inabilitytomake or receive telephone calls. Customer accepts all liability for any loss or damage arising out of or related to such aninterruption. c. Hot Cut—After Hours. For purposes of this section, Hot Cut has the same meaning as above. 'After Hours' means any time outside of Business Hours. Spectrum will use reasonable efforts to resolve any Issues arising during the Hot Cut prior to the execution of the port change. At Customers request, Spectrum shall make reasonable efforts to cancel the port request but unavailability of -necessary third party resources may prevent Spectrum from effecting such cancellation. Customer acknowledges that a Hot Cut necessarily results In an interruption of Customers telephone service thereby exposing Customer to risks associated with Inability to make or receive telephone calls. Additionally, Customer acknowledges that Customers choice of an After Hours Hot Cut exposes Customer to the additional risk of an extended outage due to unavailability of necessary third -parry resources to cancer a porting request or resolve a trouble report. Customer accepts all liability for any loss or damage.arising out of or related to such an interruption or outage. Spectrum may receive requests to port atelephone number currently assigned to Customer to a third party service provider. Customer agrees that until such time as the porting,process has been completed and no further traffic for any ported telephone number traverses Spectrum's network. Customer shall remain bound by the terms of the Agreement and this Attachment (Including, without limitation, Customers obligation to pay for any applicable Services) for any and all traffic which remains on any Customer telephone numbers. Notwithstanding the foregoing, Customer shall notify Spectrum at least five (5) business days in advance of Customer requesting more than twenty (20) telephone numbers to be ported from Spectrum to another service provider. 10. Call OverflowlFailover: If a Spectrum PRI Service or -Spectrum SIP Trunk Service customer elects to receive the call overflow or failover Routing option(s), Customer is responsible for turning the applicable option(s) on and setting up or changing the applicable destination number(s) via the Spectrum customer portal, and ensuring that the receiving telephone number(s) has adequate capacity to accept the calls generated as a result of these options. If the receiving telephone number is charged as domestic long distance, charges will be applied against Customer's MOU.package on the account or, If exceeded, at the applicable long distance rates. 11. Dedicated Internet Bundles: If Customer purchases a discounted bundled offering from Spectrum Including a Spectrum SIP Trunk Service or Spectrum PRI Service combined with Spectrum Dedicated Internet Access, Customer must have the voice trunk Installed and billing within four months after the provisioning and tum -up of the bundled data circuit. The monthly recurring charge will revert to the non -bundled rate for the installed service If Customer fails to accept both,Services within this timeframe. For those customers that purchased the Time Warner Cable Business Class PRI Service prior to April 1, 2013, call overflow and Pailoverrouting maybe available on an individual case basis, as determined, by Spectrum. Please contact your Spectrum sales representative for further information. Commercial Bulk Services Agreement v.161213 CONFIDENTIAL. Page 17 of 31 02016 Charter Ccmm inicalions. All Rights Reserved. Lynne P. Bell' E -signed 20IT-12-0711:02PM_PST lynne.betl@chartecmm +Document integrity Verified 25