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Attachment C Business Internet Access and Fiber Internet Access (collectively, "Data Services") 1. Internet Access Services. These terms shall apply, in addition to the Commercial Terms of Service and the respective Service Order (if applicable) (collectively, the 'Service Agreement"), if Customer elects to receive one or more of the Services described herein (for purposes of this Attachment, the "Data Servlceal. Continued use or receipt of the Data Services is subject to this ServiceAgreement. Spectrum's provision or any Data Service is subject to availability. Spectrum's Data Services are comprised of the following: a. Business Internet Access ("BIA Service"): BIA Service Is Internet access service Implemented using a hybrid fiber/coax ("HFC") access network. The Customer interface to a able modem is via Ethernet connection. BIA Service enables a variety of asymmetrical upstream and downstream rates. If Customer selects to receive the BIA Service, 'Spectrum shall provide connectivity from the Customer site(s) to the Customer's data network. b. Fiber Internet Access ("FIA Service"): If Customer elects to receive the FIA Service, Spectrum shall provide Customer with a dedicated, scalable connection over a packet -based Infrastructure with Internet service provider ("ISP") peering between Customer's data networkidentified on a Service Order and Spectrum's facilities. 2. Customer Use. Customer's use of the Data Services is subject to the following additional terms and conditions: a. Responsibility: Customer shall (i) maintain certain minimum equipment .and software to receive. the Data Service (see www.business.spectrum.com (or the applicable successor URL) for the current specifications); (ii) ensure that any person who has access to the Data Services through Customer's computer(s), Service Location, facilities or account shall comply with the terms of this Service Agreement, (iii) be .responsible for all charges Incurred and all conduct, whether authorized or unauthorized, caused by use of Customer's computers, service locations, facilities or account using the Data Services. b. Data Service Speeds: Spectrum shall use commercially reasonable efforts to achieve the Internet speed attributable to the Data Services selected by Customer on the Service Order, however, actual Internet speeds may vary. Many factors affect speed including, without limitation, the number of workstations using a single connection. Each ber or level of Data Services has limits on the maximum throughput rate at which Customer may send and receive data at any time and the maximum throughput rate may be achieved in bursts, but generally shall not be sustained on a consistent basis. The throughput rate experienced by Customer at any time shall vary based on numerous factors. Including without limitation, the condition of Customer's inside wiring. Computer configurations, Internet and Spectrum network congestion, time of day and the accessed website servers, among other factors. c. Electronic Addresses: All e-mail addresses, e-mail account names, and IP addresses ("Electronic Addresses") provided by Spectrum are the property of Spectrum. Customer may not alter, modify, sell, lease, assign, encumber or otherwise tamper with the Electronic Addresses. d. Changes of Address: Spectrum may change addressing schemes, Including e-mail and IP addresses. e. No Liability for Risks of Internet Use: The Service, Spectrum's network and the Internet are not secure, and others may access or monitor traffic. f. No Liability for Purchases: Customer shall be solely liable and responsible for all fees or charges for online services, products or information. Spectrum shall have no responsibility to resolve disputes with other vendors. g. Blocking and Filtering: Customer assumes all responsibility for providing and configuring any "firewall" or security measures for use with the Data Service. Except to the extent set forth in the Supplemental Spectrum Business Security Service Section, Spectrum shall not be responsible in any manner for the effectiveness of these blocking and filtering technologies. Spectrum does not warrant that others will be unable to gain access to Customer's computer(s) and/or data even If Customer utilizes blocking and filtering technologies, nor does Spectrum warrant that the data or files will be free from computer viruses or other harmful components. Spectrum has no responsibility and assumes no liability for such acts or occurrences. h. Acceptable Use Policy: Customer shall comply with the terms of Spectrums Acceptable Use Policy ('AUP') found at www.charter.wm (or the applicable. successor URL) and that policy is incorporated by reference into this Service Agreement. Customer represents and warrants that Customer has read the AUP and shall be bound by its terms as they may be amended, revised, replaced, supplemented or otherwise changed from time -to -time by Spectrum with or without notice to Customer. Spectrum may suspend Service Immediately for any violation of the Spectrum AUP. Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 18 of 31 ®2016 Charter Communications. All Rights Reserved. Lynne P. Belt E -signed 2017-12-0711:02PM PST lynne.bell@charter.com Document Integrity Verified Adobe Agn Tran.,U.n Number. 25D-22