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Attachment F
<br />Spectrum Hosted Voice, Spectrum Hosted Voice for Hospitality, Spectrum Hosted Call Center,
<br />Spectrum Unified Communications (collectively, "Hosted Communications Service")
<br />These terms shall apply, in addition to the Commercial Terms of Service and the respective Service Order (if applicable) (collectively,
<br />the 'Service Agreement"), if Customer elects to receive Hosted Communications Service and continued use or reception of the Hosted
<br />Communications Service Is subject to the this Agreement.
<br />1. Hosted Communications Services:
<br />a. Spectrum Hosted Voice: If Customer selects to receive Hosted Voice Service delivered over fiber, Customer will receive a
<br />combination of (i) voice service consisting of one or more telephone lines, (it) a variety of features, and (Ili) voice service
<br />technical assistance.
<br />b. Spectrum Hosted Voice for Hospitality: If Customer selects to receive Hosted Voice for Hospitality Service delivered over
<br />fiber or coax, Customer will receive a combination of (I) voice service consisting of one or more telephone lines, (it) a variety of
<br />features, and (Iii) voice service technical assistance: Customer may also receive Property Management System integration
<br />and other services,. including a variety of features, as described more fully In the applicable Service Order.
<br />c. Spectrum Hosted Call Center. If Customer selects to receive Spectrum Hosted Call Center Service,, Customer will receive a
<br />combination of (1) voice service consisting of one or more telephone lines, (ii) a variety of features, and (iii) voice service
<br />technical assistance, as described more fully in the applicable Service Order.
<br />d. Unified Communications: If Customer selects to receive Unified Communications features that are added onto a Spectrum
<br />Hosted Voice Service, Customer will receive a combination of (i) instant messaging and presence service, (ii) video calling
<br />service, (iii) desktop sharing service, and (Iv) web collaboration service, as described more fully In the applicable Service
<br />Order.
<br />2. Customer's Use: Customer's use of Hosted Communications Service issubject to the following additional terms and conditions
<br />a. 911 Services:
<br />I. Customer acknowledges that the voice -enabled fiber connection or cable modem used to provide Hosted
<br />Communications Service are electrically powered and that the Servlce,'including the ability to access 911 services and
<br />alarm, security, medical and other monitoring services, may not operate in the event of an electrical power outage or a
<br />Spectrum network service interruption. Customer also acknowledges that, In the event of a power outage at Customer or
<br />any End User's facility, any back-up power supply provided with a Spectrum -provided voice -enabled fiber connection,
<br />cable modem or other hardware used in delivering the Hosted Communications Service may enable service fora limited
<br />period of time or not at all, depending on the circumstances, and that the use of a back-up power supply does not ensure
<br />that the Hosted Communications Service will be available in all circumstances. Customer shall specifically advise every
<br />end user of the Hosted Communications Service that the Spectrum voice -enabled customer premises equipment is
<br />electrically powered and, in the event of a power outage or Spectrum network failure, the Hosted Communications
<br />Service and 911 may not be available. Customer shall distribute to all end users of the Voice Services labels/stickers (to
<br />be supplied by Spectrum) and instruct all end users of the Voice Services to place them on or near the equipment used
<br />in conjunction with the Hosted Communications Service. The location and address associated with the Hosted
<br />Communications Service will be the address identified on the Service Order (the "Service Location').
<br />II. Customer is not permitted to move Spectrum Equipment from the Service Location In which It has been installed. If
<br />Customer moves any of the Spectrum Equipment to an address other than the Service Location Identified on the
<br />Service Order, calls from the Equipment to 911 will appear to 911 emergency service operators to be coming from the
<br />Service Location identified on the Service Order and not the new address. Customer shall be solely responsible for
<br />directing emergency personnel at the customer premises at each Service Location.
<br />111. In some geographic areas, the Hosted Communications Service does not provide the capability to support Enhanced
<br />911 service from multiple locations or from a location other than the Service Location. In those areas, If Customer
<br />Intends to assign telephone numbers to one or more locations other than the Service Location, Customer shall obtain
<br />from the incumbent LEC, a competitive LEC, or Spectrum a local telephone line or lines and ensure that: (1) the
<br />address(es) associated with the additional locatlon(s) are loaded Into the 911 database by the provider of the local
<br />telephone line(s) such that 911 calls will deliver to the 911 answering point the actual location and.address of the 911
<br />caller; and (2) all 911 calls originated from the additional location(s) are transported and delivered over those local
<br />telephone lines. In such areas, CUSTOMER FURTHER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS
<br />SPECTRUM, ITS AFFILIATES, ITS SERVICE PROVIDERS AND SUPPLIERS AND THEIR RESPECTIVE OFFICERS,
<br />DIRECTORS, EMPLOYEES AND AGENTS, FROM AND AGAINST THIRD PARTY CLAIMS, LIABILITIES, DAMAGES
<br />AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' AND OTHER PROFESSIONALS' FEES, ARISING OUT
<br />OF OR RELATING TO 911 CALLS MADE BY END USERS OF THE HOSTED COMMUNICATIONS SERVICE FROM
<br />LOCATIONS OTHER THAN THE SERVICE LOCATION.
<br />Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 22 of 11
<br />02016 Charter Communications. All Rights Reserved.
<br />Lynne. P. Bell
<br />E -signed 2017-12-0711:02PM PST
<br />lynne.bell@charter.com
<br />25D-26
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