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Iv. Customer will be notified by Spectrum as to whether the Hosted Communications Service to which Customer
<br />subscribes Includes the capability to support Enhanced 911 service from multiple locations or from a location other than
<br />the Service Location. Customer agrees that Spectrum will not beresponsible for any losses or damages arising as a
<br />result of the unavailability of Hosted Communications Service, including: (1) the .Inability to reach 911 or other
<br />emergency services; (2) the inability to contact a security system or remote medical or other monitoring serviceprovider
<br />or any failure or fault relating to Customer -provided equipment, facilities or services; or (3) the use of third -party
<br />enterprise 911 solutions or Customer's attempt to access Hosted Communications Service from a remote location.
<br />V. By purchasing the Services. Customer certifies that Customer shall not use the Services, or allow the Services to be
<br />used: 1) to provide 911 or E911 services; ii) route 911 or E911 traffic to any public safety answering point, statewide
<br />default answering point, or appropriate local emergency authority or emergency responders; or iii) for any Automatic
<br />Location Information services related to E911. In addition, Customer shall not use the Services, or allow the Service to
<br />be used, In a manner that would cause, or be likely to rause, Spectrum to qualify as a "Covered Service Provider' as,
<br />defined In 47 C.F.R. §12.4 or any successor rules of the Federal Communication Commission ('FCC'). Any breach of
<br />this provision shall constitute a material breach of this Agreement and Spectrum shall have the Immediate right, without
<br />notice or penalty, to terminate this Agreement or, in Spectrum's sole discretion, suspend Services to Customer.
<br />3. Monitoring/Alarm Systems: Customer acknowledges that Spectrum does not guarantee that Hosted Communications Service
<br />will operate with alarm, security, medical and/or other monitoring systems and services or Customer -provided equipment, facilities
<br />and sen ices.CAlarn Services). Customer must ensure that all Alarm Services and related signal transmission services are tested
<br />to validate that they remain fully operational after installation of the Hosted Communications Service. Customer is solely
<br />responsible for obtaining such testing from the appropriate Alarm Service providers, ensuring that such testing is: completed In a
<br />timely manner, and confirming that the Alarm Services and any related Customer -provided equipment, facilities and systems that
<br />are connected to Hosted Communications Service operate. properly. Customer is solely responsible for any and all costs
<br />associated with this activity.
<br />4. Customer Equipment: Spectrum's obligation Is to provide Hosted Communications Service to the customer -accessible Interface
<br />device or equipment Installed by Spectrum at the Spectrum network demarcation point on the Customer's premises. Customer Is
<br />solely responsible for coordinating and completing any and all rearrangement, augmentation and configuration of Customer -
<br />provided equipment, facilities and systems to be used with Hosted Communications Service and connecting. such equipment,
<br />facilities and systems to the Spectrum network interface device or equipment. Customer must notify Spectrum at least seventy-two
<br />(72) hours prior to Customer's scheduled installation appointment if Customer seeks to reschedule Installation for any reason.
<br />Additional charges may apply for non-standard installation and missed Installation appointments.
<br />5. Access: Customer agrees to provide Spectrum and its authorized agents with access to Customer's internal telephone or Local
<br />Area Network (LAN) wiring at the network interface device or at some other minimum point of entry in order to facilitate the
<br />Installation and operation of Hosted Communications Service over existing wiring. Customer hereby authorizes Spectrum to make
<br />any requests to Customer's landlord, building owner and/or building manager, as appropriate, and to make any requests to other or
<br />prior communications service providers, as necessary and appropriate, to ensuredhat Spectrum has all access to inside wiring and
<br />cabling necessary and sufficient to efficiently and securely Install Hosted Communications Service and all related equipment.
<br />6. CPNI: Information relating to Customer calling details ("Calling Details"), including the quantity, configuration, type, destination and
<br />'amount of usage by Customer, and information contained In Customer's bills (collectively, "Customer Proprietary Network
<br />Information' ar "CPNI), that is obtained by Spectrum pu suant to Its provision of Hosted Communications Service will be protected
<br />by Spectrum as described herein, in the Privacy Policy, and in accordance with applicable federal and state requirements.
<br />Notwithstanding the foregoing, the following shall not be CPNI: (i) Customer's directory listing Information, and (it) aggregated
<br />and/or compiled information that does not contain customer -specific references, even if CPNI was used as a basis for such
<br />Information.
<br />a. Spectrum may use and disclose Calling Details and CPNI when required by applicable law. Spectrum may use Calling Details
<br />and CPNI and share (Including via e-mail) Calling Details and CPNI with Its partners and contractors, as well as with
<br />Customer's employees and representatives, without Customer consent: (1) to provide services and bills to Customer, (li).
<br />pursuant to applicable law; (III) to protect the Interests of Spectrum. Customer and related parties in preventing fraud, theft of
<br />services, abuse, harassment and misuse of telephone services; (iv) to protect the security and integrity of Spectrum's network
<br />systems; and (v) to market additional Spectrum services to Customer that are of the same category as the services that
<br />Customer purchases from Spectrum.
<br />b. Spectrum will obtain Customer's consent before using. Calling Details or CPNI to market to Customer Spectrum services that
<br />are not within the categories of Services that Customer purchases from Spectrum. Customer agrees that, except as provided
<br />in this Service Agreement and applicable law, Spectrum will not be liable for any losses or damages arising as a result of
<br />disclosure of Calling Details and CPNI;
<br />c. Spectrum will respond to Customer requests for Customer Calling Details only in compliance with Spectrum's then -current
<br />authentication requirements and applicable law. Such authentication requirements may require Customer to obtain a secure
<br />password, which may be required for both online and telephone requests for Calling Details. Spectrum will notify Customer of
<br />any requests to .change account passwords, activate online account access and change Customer's account address of
<br />Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 23 of 31
<br />02016 Charter Communications. AIL Rights Reserved.
<br />Lynne P. Bell
<br />E -signed 2017.12-0711:02PM PST
<br />lynne.beti@charter.com
<br />® r/ Document Integrity Verified Adobe
<br />25D-27
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