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SPECTRUM ENTERPRISE SERVICE AGREEMENT <br />The customer Identified below ('Customer") hereby acknowledges and agrees to the Commercial Terms of Service ('Terns of Seivicey <br />with respect to any service order(s) placed by Customer and accepted by Spectrum hereafter (each, a 'Service. Order'), and this <br />Agreement constitutes the "Service Agreement- by and between the Customer and Charter Communications Operating, LLC on behalf of <br />thoseoperatingsubsidiaries providing the Service(s) hereunder ('Spectfum').This Service Agreement Is executed and effective upon the <br />latest dale of signature set forth In the signature black below. <br />prise Sales Contact Information <br />SpecWm Enterprise Account Executive: Olivia Ortiz <br />Office: (562) 677-0406 <br />Mobile: (562) 446.7766 <br />Customer Information <br />Customer Name (Exact Legal Name): City of Sanla Ana <br />Charter Communications Operating, LLC <br />By: Charter Communications Inc. Its Mana er <br />tl. t P.&11(PoargoUl <br />Street Address: 20 Civic Center Suite: <br />Plaza <br />City: Santa Ana <br />grate: CA <br />Tip Code: 82701 <br />Customers Main Tel. No.: (714) 647.5400 <br />Fax. No.: <br />- <br />Customer Contact Name: JackClulla <br />Tel.No.;(714)647-5373 <br />E.mag:JCiuga@santa-ana.org <br />BGGrrg Addre.3 f Civic Center <br />Plaza - M42 <br />Suite: <br />City: Santa Ana <br />Stale: CA zip Code: 92701 <br />Bilfing Contact Name: Melanie Torres <br />Tel.No.: (714) 647-5373 <br />E-mail; MTorres@Santa=ana.org <br />Unless earlier terminated in accordance with the Terns of Service, the Service Agreement shall remain In effect until the <br />expiration or termination of all Service Orders) entered Into under this Service Agreement 'Service Agreement Term Is <br />defined in Section 1 of the Commercial Terms of Service. <br />THIS SERVICE AGREEMENT HEREBY INCORPORATES THE TERMS OF SERVICE ATTACHED HERETO. BY <br />EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1) CUSTOMER ACCEPTS <br />AND AGREES TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THE ARBITRATION SECTION THEREOF, <br />WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR <br />RELATING TO THE SERVICE AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, <br />CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY. <br />Customer <br />Charter Communications Operating, LLC <br />By: Charter Communications Inc. Its Mana er <br />tl. t P.&11(PoargoUl <br />By: <br />Name (printed): <br />Name (printed): Lynne Bell <br />1106: <br />Title: VP of Strategic Sales <br />Dater <br />Date: December 7 2017 <br />Commercial Bulk Services Agreementv.181213 CONFIDENTIAL Page of 31 <br />C016 Charter Communications. All Rights Reserved. <br />Lynne P. Bell Approved as to Form Attest Recommended for Approval <br />E -signed 2017-12-0711:020M PST <br />lynne.betl@charter.com <br />J hn M. Funk Maria D. Huizar Jack Ciulla <br />asistant City Attorney Clerk of the Council Chief Technology Innovations <br />Document Intearity Verified amu. r,.„—i. ., <br />2501-5 <br />