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COMMERCIAL TERMS OF SERVICE These Commercial Terms of Service, including all Attachments, Service Orders and other documents identified hereunder, each of which are Incorporated herein by reference (collectively, the "Service Agreement" or "Master Agreement') by and between Customer and Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the Service(s) hereunder ("Spectrum") (collectively, the "Parties' or each individually a "Party) for the services specified (the "Services") in each respective service order (each a "Service Omer"). The Attachments to these Commercial Terms of Service ("Attachments") further describe Spectrum's Services. Customer understands and agrees that certain Services may not be available in all Spectrum service areas and that upon entering Into a Service Order with Customer, Spectrum, at its discretion,. may utilize one or more third parties to deliver the Services (the latter, 'Third Party Services*). The Third Party Services may be subject to additional terms and conditions. GENERAL 1. SERVICE AGREEMENT TERM. This Service Agreement shall be effective upon the latest date of the signatures required hereto and shall continue for a period of 48 months ("Agreement Term"). Upon the expiration of the Agreement Tenn, both Parties shall have the option to extend the Agreement Term for a period.of. 12.months ("Renewal Agreement Term"), not to exceed three Renewal Agreement Terms. Either Party shali'notify" th'e other Party of Its desire not to renew this Service Agreement by giving sixty (60) days prior written notice to the other party before the expiration of the thencurrent Agreement Tenn. . 2. SERVICES. Customer shall request Services hereunder by submitting orders in a manner required by Spectrum which may include orders placed via telephone, online or paper. -Upon Spectrum's acceptance of a service order(s), as indicated either by Spectrum's written acceptance or by Spectrum's delivery of the Services, such service order(s) shall be deemed on "Order' (or Service Order) hereunder and shall be deemed incorporated Into this Service Agreement. 3. ORDER TERM. 'Order Term" (or "Service Period") is the time period starting on the date the Services are functional in all material respects and available for use (the "Tum -up Date"), and continuing for the number of months specified In the Service Order(s). Unless otherwise set forth in an accepted Service Order, the Initial (or minimum) term for Service is one (1) month from the Turn -up Date and the minimum charge Is the established MRC (defined below) for one (1).. month. Upon expiration of the Initial Order Term, the applicable Service Order shall automatically renew for successive one-month terms, unless either Spectrum or Customer elects to not renew the Order Term by written notice provided to the other at least 30 days in advance of the expiration of the then -current Order Term. In the event any Order Term extends beyond the SemiceAgreement Term, the Services shall continue to be governed by this Service Agreement until the [after of the end of the respective Order Tenn or termination of the Services, as permitted under this Service Agreement. 4. SERVICE LOCATION. Spectrum shall provide the Services to Customer at the Service address ('Service Location'). S. AVAILABILITY OF FACILITIES. Services and associated products, facilities, equipment, features and functions will be available in accordance with the Service Agreement, where technically and operationally feasible. Spectrum's obligation to furnish Services is dependent upon Its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the construction and maintenance of the necessary facllitles, pole lines, circuits and equipment and to provide for the Installation of those facilities required Incident to the furnishing and maintenance of that Service. Spectrum may limit communications, refuse to provide Services or discontinue Services when necessary because of (i) the lack of transmission medium, transmission capacity or any other facilities or equipment,_ (11) the lack of available services from or Interconnection with the services or facilities of other providers, (iii) any cause beyond Spectrum's control, (iv) any order, law, rule; regulation or ordinance that in any way restricts the provision or operation of the Services or iv) In the event of any prohibited use, as described herein or in any Attachment. 6. SERVICE LOCATION ACCESS AND INSTALLATION. (a) Access. Spectrum will require reasonable access to each Service Location as necessary for Spectrum to review, Install, Inspect, maintain or repair any Spectrum -provided equipment ('Equipment) necessary to provide the Services. (b) If Customer owns or controls the Service Location(s), Customer grants Spectrum permission to enter the. Service Locafion(s) for the exercise of such right. If s Service Location is not owned and/or controlled by Customer, Customer will obtain, with Spectrum's reasonable assistance, appropriate right of access. If such right of access for Spectrum is not obtained by either Party, then Spectrum's obligations with respect to such Service Location shall terminate and be considered null and void. Customer shall perform interconnection of the Services and Spectrum Equipment with any Customer or End User equipment, unless otherwise set forth in an Attachment or agreed in writing between the Parties. (c) Installation Review. Spectrum may perform an installation review of each Service Location prior to installation of the Services. Upon request, Customer shall provide Spectrum with accurate site and/or physical network diagrams or maps of a Service Location, including electrical and other utility service maps, prior to the Installation review. Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 2 of 31 02016 Charter Communications. All Rlghts.Reserved. Lynne P. Bell E -signed 2017-12-0711:02PM PST lynne.bell@charter.com ) 0 Document IntegrityVerified Adobe PSJ- il: