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If Spectrum determines that safe installation and/or activation of one or more of the Services will have negative consequences to
<br />Spectrum's personnel or communications network ('Network') or otherwise cause technical difficulties to Spectrum or Its
<br />customers, Spectrum may terminate the respective Service(s) effective upon written notice to Customer or may require Customer
<br />to correct the situation before proceeding with installation or activation of the.Services.
<br />(d) Subsequent Interference. If during the .initial or any renewal Order Term, (I) proper operation of Equipment or provision of a
<br />Service Is no longer unhindered or possible as a result of Interference or obstruction due to any cause other than Spectrum or (ii)
<br />such interference/obstruction or its cause may endanger, hinder, harm or Injure Spectrums personnel, Equipment, or Network
<br />and/or cause technical difficulties to Spectrum or Its customers, Spectrum may terminate the affected Service Order(s) without
<br />liability upon written notice to Customer.
<br />(e) Site Preparation. Customer shall be responsible for necessary preparations at Its location(s) for delivery and Installation of
<br />Equipment and the installation and ongoing provision of Services, Including the relocation of Customer's,equipment, furniture and
<br />furnishings as necessary to access the Equipment or Services. Upon request, Customer shall provide any available electrical,
<br />utility service, and/or general physical, network diagrams or maps prior to installation or maintenance work to be undertaken by
<br />Spectrum.
<br />Customer shall not charge Spectrum, and shall ensure that Spectrum does not incur, .any fees or expenses whatsoever in
<br />connection with Customer's provision of space, power, or access "as described Herein, or otherwise in connection with Customer's
<br />performance of Its obligations pursuant to this section; and any such fees or expenses charged by any other end user accessing
<br />or using the Services ('End User") shall be borne solely by Customer.
<br />(f) Installation. Spectrum will schedule one or more Installation visits with Customer. Customer's authorized representative, must be
<br />present during Installation._
<br />If during the course of installation Spectrum determines additional work Is necessaryto enable Spectrum to deliver the Services to
<br />the Service Location, Spectrum will notify Customer of any one time charges ('OTC'). If Customer does not agree to pay such
<br />OTC by executing a revised Service Order within, five business days of receiving the same; Customer and Spectrum shall each
<br />have the right to terminate the applicable Service Order. OTC may Include construction vests, additional Service Installation
<br />charge(s), repair, replacement, and/or any other nonrecurring costs or charges.
<br />Customer shall conned Customer's computer pr network to applicable Equipment to enable access to the Services.
<br />Spectrum shall be responsiblefor reasonable restoration efforts necessaryto address any displacement resulting from excavation
<br />and for those damages directly caused by.Spectrum's faulty workmanship or installation of the Service, provided that the boring of
<br />holes or insertion of fasteners through the surface of walls for attachment of peripheral equipment will not be deemed damages
<br />but rather part of normal workmanship.
<br />Al the Customer's request, Spectrum may perform Installation or maintenance on weekends or times other than during normal
<br />business hours; provided, however. Customer may be assessed reasonable, additional OTC based on Spectrum's actually
<br />Incurred labor, material or other costs for such non -routine Installation or maintenance.
<br />If the installation and maintenance of Service are requested at locations which are or may become, in Spectrum's sole opinion,
<br />hazardous or dangerous to Spectrum's employees or the public or property, Spectrum may refuse to Install and maintain such
<br />Service,. and, if such Service is furnished, may require the Customer to Install andmaintain such Services. In the event of such
<br />hazardous or dangerous conditions, Customer shall defend, Indemnify, and hold Spectrum harmless from any claims, loss,
<br />damage, or other liability arising from the Installation or maintenance of such Service.
<br />Spectrum shall use reasonable efforts to make Services available by the estimated service date set forth in the Service Order.
<br />Spectrum shall not be liable for any damages, whatsoever resulting from delays In meeting the estimated service date due. to
<br />delays resulting from normal installation procedures or events. beyond; Spectrum's control.
<br />Examples of delays of installation Include, without limitation, delays in obtaining necessary regulatory approvals for construction,
<br />delays in obtaining right-of-way approvals, delays'In actual construction work being done by Spectrum's vendor(s), and any delays
<br />due to any other providers) where Spectrum is retying upon such provider(s) to meet such estimated,due date whichis beyond
<br />Spectrum's control.
<br />In the event that Spectrum is unable to Install the Service In accordance with the agreed upon schedule as a result of
<br />I. Customer's (or any End User's) failure to deliver any required materials, support or Information to Spectrum; or
<br />Ii. Customer's(or any End Users) failure to provide access to a Service Location; or
<br />III. Spectrum not being able to obtain access to equipment or software at the Service Location as necessary for installation of
<br />the Service, then Customer shall pay Spectrum a OTC at Spectrum's then prevailing rates for any Installation trip made by
<br />Spectrum and an additional OTC for each subsequent trip necessary to perform the Service installation.
<br />(g) Ongoing Visits. Spectrum will need periodic access for inspection, operation and maintenance of the Network. Except In
<br />emergency situations, Spectrum will obtain approval from Customer (not to be unreasonably withheld or delayed) before entering
<br />the Service Location. At Spectrum's request, Customer, or a representative designated by Customer, will accompany Spectrum's
<br />employees or agents Into any unoccupied unit for any purpose relating to the Equipment.
<br />7. EQUIPMENT AND MATERIALS.
<br />Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 3 of 31
<br />02016 Charter Communications. All Rights Reserved.
<br />Lynne P. Bell
<br />E -signed 2017-12-0711:02PM PST
<br />lynne.beli@charter.com
<br />0 Document Integrity Verified
<br />5D-7
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