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City of Santa Ana, California <br />Section 3. Scope of Requested Collection Services <br />removal of carts at households meeting established criteria for repeat contamination. <br />Customers will be required to place the cart(s) curbside for collection. <br />4. On -Call Bulky Waste Collection <br />Upon request by a Residential Curbside Service Unit within the City, Contractor will <br />provide no more than four at -demand bulky item collections per year per Residential <br />Curbside Service Unit at no additional cost. Each such Curbside Service Unit is limited to <br />a maximum of five (5) bulky items (or twenty (20) bags of yard waste). Such collection <br />services will provide the opportunity of having large objects, and other Solid Waste <br />which is not required to be picked up pursuant to this Agreement, picked up and <br />processed properly. Requests by Curbside Service Units for such collections will be made <br />directly to the Contractor who will provide satisfactory telephone message receiving, <br />transmitting and response procedures and who will be responsible for maintaining a log <br />of such large item collections. At demand pick-ups will be responded to by Contractor <br />within a reasonable time but no more than five (5) working days after such a request is <br />received. Requests for more than two (2) at -demand collections per year will be charged <br />in accordance with the rate per collection established by the City and will be billed to <br />the Curbside Service Unit requesting the additional collection by the Contractor. <br />• Contractor will provide for the collection and recycling of televisions, computer <br />monitors and computer laptops as part of the Bulky Item collection program. <br />• Contractor will provide assistance of removal of bulky items on private property <br />to senior citizens and disabled individuals at no cost. <br />Any Bulky waste collected by Contractor, whether Residential, MFD, <br />Commercial or City, may not be landfilled or disposed of until the following <br />hierarchy has been followed by the Contractor. <br />o Reuse as is (if energy efficient) <br />o Disassemble for reuse or recycling <br />o Recycle (through participation of charitable organizations) <br />o Disposal <br />Contractor will describe how it will encourage reuse and recycling and comply <br />with the Collection Agreement diversion requirement. <br />5. Household Hazardous Waste Collection <br />Proposer shall offer an optional curbside Household Hazardous Waste Collection for an <br />additional fee. <br />Proposer will also commit to providing one Household Hazardous Waste Collection <br />event each year allowing residents to deliver their waste at no charge to a collection site <br />for proper disposal by Contractor. Contractor will coordinate with the City regarding <br />location and date of the events. Event outreach will meet all contractual outreach and <br />education requirements. Acceptable items are included as Attachment 12. <br />6. Residential Curbside Compost Give -Away <br />Proposer will commit to providing one Compost Give Away program each year, making <br />available to each Residential Curbside Unit a "free Compost' program that provides up <br />DRAFT RFP for Franchised Collection Services 11/28/17 Page 7 <br />65B-16 <br />