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City of Santa Ana, California <br />Section 3. Scope of Requested Collection Services <br />and roll -off boxes stored in customer's solid waste enclosure or other locations as requested by <br />customer. When discussing solid waste, recycling or organic material collection service changes <br />with customers, Contractor shall provide a rate schedule denoting all service levels and all <br />possible frequencies of collection. <br />1. Solid Waste Collection <br />Contractor will provide bins, roll -off boxes and compactors for collection of solid waste. <br />Customers will have the opportunity to subscribe to the appropriate service level. Collection <br />frequency will be at least once per week and up to six (6) times per week. roll -off box service <br />will be made available in containers sizes including 10, 20 and 40 cubic yards. roll -off boxes <br />and compactors, as provided by Contractor or by Customer, will be serviced as needed. <br />Customers and Contractor will determine a mutually acceptable collection location. <br />2. Recyclable Materials Collection <br />Proposer will propose a Recyclable Materials Collection program designed to achieve the <br />City's goals. Contractor will be required to offer recycling services to all MFD Customers and <br />provide such services upon request. Contractor will provide bins and roll -off boxes for <br />collection of recyclable materials. In order to prevent the contamination of recyclables, the <br />contractor will provide "restricted access" lids for recycling collection containers, as needed. <br />Customers will pay a separate fee in accordance with the established rates, which shall be <br />less than the established rate for the comparable level of solid waste service. <br />3. Organic Material Recycling Collection <br />Contractor will provide wheeled carts and bins for collection of Organic Material, including <br />Yard Waste and/or Food Waste. Customers will have the opportunity to subscribe to the <br />appropriate service level. Carts and/or bins will be made available. Collection frequency will <br />be at least once (1) per week and up to seven (7) times per week. Customers will pay a <br />separate fee for collection based on their service level in accordance with rate established <br />by the City. Source -separated Yard Waste recycling collection shall be offered at a rate <br />which shall be less than the established rate for the comparable level of solid waste service. <br />4. On -Call Bulky Item Collection <br />Contractor will provide on-call collection of bulky items from Commercial customers using a <br />method suitable for the MFD complex and agreed upon by the Customer or property <br />manager. <br />Contractor will provide on-call collection of bulky waste to Commercial scheduling the <br />service with Contractor with 48 hours' notice. Customers may place up to five items out for <br />collection per pick-up. Items will be collected on the Customer's regular collection day. <br />Contractor will be required to separate and recycle all commodities that can be feasibly <br />recovered. Customers will pay a separate fee in accordance with the established rate. <br />5. On -Call Electronic Waste (E -Waste) Recycling Collection <br />Contractor will provide on-call a -waste collection. Contractor is required to describe its <br />methodology to provide on-call collection of a -waste (e.g., material types, customer set -out <br />requirements, control mechanisms for spills and contamination, and any limitations on <br />allowable amounts) along with a fee per pick-up that would cover all program costs. <br />DRAFT RFP for Franchised Collection Services 65B-19 11/28/17 Page 10 <br />