65B - SOLID WASTE RFP - Laserfiche WebLink

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City of Santa Ana, California 3.2.7 Diversion Plan Section 3. Scope of Requested Collection Services Proposer shall include a Diversion Plan that details the Proposer's approach to diversion and describes all associated programs and services. Proposer shall include its approach to minimizing scavenging, systematically reducing contamination and ensuring compliance with all CalRecycle requirements. The Proposer shall provide plans for Residential Curbside, Multi -Family and Commercial and roll -off Solid Waste, Recyclables and Yard Waste/Organics. The plan shall include measurable goals for diversion and for reducing contamination for each year of the contract. 3.3 Customer Rate Arrangements This section provides a description of rate arrangements and fees that will apply to all three service sectors. The rate schedules establish the maximum rates that may be charged. 3.3.1 Residential Curbside Rate Arrangements The Residential Curbside Service rate structure will feature an integrated fee for collection that covers solid waste, recycling, and yard waste collection services, regardless of cart size(s) selected by customer, with the exception of the Senior Citizen and Mobile Home program. 3.3.2 MFD and Commercial Rate Arrangements A volume -based rate structure will be used for MFD and commercial. Customers will be encouraged to participate in Recyclable and Yard Waste collection. Customers will be required to pay a fee for collection services based on subscription levels. 3.3.3 City Services The City's facilities, operations and event services shall be provided all collection services at "no cost." 3.4 Public Education and Outreach All public education activities will be conducted by the Contractor. Contractor shall be responsible for ensuring that its customers consistently receive a high level of customer service and responsiveness. Contractor shall prepare an annual public education plan and meet with the City or the City's representative to review the plan. The City shall have the right to review, revise and approve all promotion materials and implementation of the promotion strategy. The City shall also have the right to approve material development contractors. A detailed listing of Public Education and Outreach requirements can be found in Article 5.11 of the Franchise Agreement. 3.4.1 Contractor Responsibilities Contractor will be required to provide the following services: 1. Annual Public Education Plan Contractor will prepare an annual public education plan and meet with the City to review the plan. Contractor is responsible for additional public education activities as specified below, including personnel, printing and other program costs. Proposer shall refer to Draft Agreement for a description of all requirements. DRAFT RFP for Franchised Collection Services 65B-23 11/28/17 Page 14