65B - SOLID WASTE RFP - Laserfiche WebLink

Home Browse Search

City of Santa Ana, California Section 3. Scope of Requested Collection Services permit its employees to accept, demand, or solicit, directly or indirectly, any additional compensation, or gratuity from members of the public. The City places a high priority on the retention of employees currently providing services within the City. Proposer shall declare its intent to offer or not a plan to offer employment to eligible employees of the current contractor according to the terms described in AB 1669 Section 1072 (Provided as Attachment 11 of this RFP). Information regarding the number of employees who are performing services under the service contract and the wage rates, benefits, and job classifications of those employees will be provided to bone fide Proposers at least 30 days before proposals are due. Proposers offering employment will be awarded a 10% preference in the evaluation process. 3.6.4 Local Purchasing Preference Contractor shall, throughout the Term of the Franchise Agreement, give preference to purchasing materials and supplies used in connection with the Agreement from local vendors within the City or State; and in that order of preference. 3.7 Billing, Customer Service, Record Keeping and Reporting Contractor will provide billing services to all Multi -Family, Commercial and Roll -Off service customers. The City shall continue to conduct Residential billing. Article 8 of the Franchise Agreement details specific requirements related to billing, customer service, record keeping, and reporting. A summary of some of the requirements follows below. 3.7.1 Billing Services Contractor will make available to all Customers an automated billing and payment system at no additional charge. This system should be website based and allow customers to view and pay bills through Contractor's website. Through the Contractor's website, Customers may request to cease paper billing and receive all bills through e-mail and/or Contractor's website. Contractor will ensure that the electronic billing and payment website conforms to industry -standard practices for electronic commerce security. Contractor shall ensure that these customers are compiled in a list to ensure that billing inserts are mailed directly. Contractor will promote the website -based billing and payment system on all paper bills sent to Customers. Contractor's website shall provide Customers with the ability to pay their bills through an electronic check or credit card and include the ability for Customer billings to be automatically charged on a recurring basis. Contractor shall promote the website- based billing and payment system on all paper bills sent to Customers. Contractor shall prepare, mail, and collect bills from Customers who decline to use such internet-based billing system. Contractor shall make arrangements to allow Customers to pay bills by cash, check, electronic check, money order, and credit/debit card. 1. Temporary and Permanent Roll -Off Box and Temporary Bin Customers For individually serviced Customers who request Temporary roll -off box and/or Temporary bin service, the Contractor will accept major credit cards for payment. All credit card transactions will be documented on the customer account with all associated service data. For Permanent roll -off box customers, the Contractor will invoice monthly or semi-monthly in arrears with payment due within 15 days from the invoice date. 2. Delinquent Accounts DRAFT RFP for Franchised Collection Services 11/28/17 Page 18 65B-27