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CHARGEPOINT ASSURE <br />TERMS AND CONDITIONS OF SERVICE <br />Welcome to ChargePolnt Assure. ChargePoint Assure Is a full service maintenance and support program designed <br />specifically for ChargePoint customers. <br />1. WHAT IS COVERED: With ChargePolnt Assure, ChargePolnt agrees to do each of the following: <br />a. Ensure that all parts are provided and labor is performed, on-site H necessary, to correct any defect in the <br />materials or workmanship of electric vehicle charging stations purchased from ChargePoint, Inc., or its <br />representatives ("Charging Stations") In a prompt and professional manner. <br />b. Provide remote, automated monitoring of your Charging Stations. <br />c. Perform triage with respect to any Charging Station that may be defective. <br />d. Coordinate all repairs necessary to have your Charging Station back up and running. <br />e. Ensure that you are provided response no later than one business day from the date ChargePoint becomes <br />aware of an Issue. <br />f. Begin onsite repairs within one business day from the delivery of any parts required to fix your Charging <br />Station. <br />g. ChargePoint will provide software moves, adds and changes at no additional cost <br />h. ChargePoint guarantees a 98% annual station uptime with a prorated refund of up to the annual station <br />Assure maintenance fee for outages caused by station hardware or software failures in excess of 2% <br />annually <br />I. ChargePoint will provide standard monthly summary and quarterly detailed station usage and performance <br />metrics. <br />J. ChargePolnt will cover the labor portion of non -cosmetic station repairs caused by vandalism, auto accidents <br />or excessive wear and tear. <br />2. WHAT IS NOT COVERED: ChargePoint undertakes no responsibility with respect to repairing, replacing, monitoring <br />or servicing anything other than your Charging Stations. This means, for example, that ChargePoint is not <br />responsible for the physical mounting and electrical wiring of your Charging Stations or for the performance of any <br />cellular or WI -FI repeaters or other devices installed In connection with your Charging Stations. <br />3. CUSTOMER RESPONSIBILITIES: In order to perform Its obligations under ChargePoint Assure, ChargePoint needs <br />your cooperation. Specifically, you agree to: <br />a. Provide reasonable access to ChargePolnt or Its designee as necessary for the performance of <br />ChargePolnt's obligations. <br />b. Permit ChargePoint to access the Charging Stations remotely by maintaining a separately purchased Cloud <br />Services subscription necessary for remote access. <br />C. Maintain your premises in accordance with all applicable laws, rules and regulations. <br />d. Keep the areas in which Charging Stations are located in a clean, safe and orderly condition, to at least the <br />same standard as you customarily use to maintain the remainder of your premises. <br />e. Promptly notify ChargePoint of any suspected defect with a Charging Station. <br />4. WHO IS ELIGIBLE FOR CHARGEPOINT ASSURE?: ChargePoint Assure Is only available to purchasers of <br />Charging Stations who either: 1) use a ChargePolnt Operations and Maintenance Partner ('O&M Partner") to install <br />their Charging Stations or 2) successfully complete a site validation as described below. <br />a. ChargePolnt O&M Partner Installation. For information on how to contact a ChargePolnt O&M Partner, <br />please contact your ChargePoint sales representative or authorized ChargePolnt reseller for more details. <br />70-0010124113 <br />Ch319ePolnL Lee. 11692 DO Ave I Campbell, CA 96008-0901 USA <br />400.841.4500 or tolliree 877.370.3802 I Info@rhargepolnLcorn I a .chargepclmcoro <br />Copoght 02015 ChargePalhd. Ina —A1 rights reserved. <br />CHARGEPO W Is a U.S. regislarad trademark/servlce mark. All olhsr products or services mehljoned are the Vedemarl, , service marks, registered trademarks or registered servke maks <br />of (hair asleeclive owners. <br />75A-52 <br />