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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) ' = Figure 3: Centralization/Decentralization Cycle Coe Cernp-_._.. _... _.. unresponsive to ss One of our key strategies in the optimization of financial and administrative services is to create shared services that incorporate the strengths of both centralized and decentralized structures, through strategies such as client -focus, two-way agreements on services and inputs (Service Partnership Agreements), and Improved transparency with clear costs, and alignment on roles and responsibilities. 3.2.2 Tasks & Deliverables by Phase PHASE 1 The Business Processes Assessment and Implementation Plan will describe the recommended end state for Finance and Administrative Services at the Agency and will include the supporting business case, implementation plan, documentation of As -Is processes, technology assessment and specification for recommended software, resourcing, governance and communications. The economic justification and overall change rationale for the implementation are also provided. The Roadmap will provide all of the information required to support a decision on whether to pass the first tollgate for the Project: whether to proceed to the subsequent activities of Software Selection and the Design of the future state. It will also act as an essential control mechanism for the entire project against which its success will be measured and evaluated. Once this tollgate is confirmed and passed, the work in this phase shifts to the finalization of the requirements for the software solution and the accompanying procedures. If the requirement for a new system is determined, we will support, the creation of the RFP and support the selection of the new system to streamline processes and facilitate data collection, reporting and budgeting. Additionally, we will design and document the new operating procedures. Figure 4 provides the key activities and deliverables for Phase 1. The external Chazey team will provide the bulk of the dedicated effort to drive content delivery, as much of the internal effort at this stage is of a consultative and advisory nature. Chazey Partners Revised per email communication request 10/31/17 20A-43