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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17). ° Figure 7: Client Interaction Framework Operationalize deployment of new procedures and system Deployment will be managed to roll out the future state in a planned, controlled fashion, respecting the capacity of the internal team, clients, technology, and the legacy organization. We will use a detailed deployment plan Including the deployment schedule, cutover checklist and the deployment team resourcing to identify process, technology and organization transition activities required for a successful go -live, including the timing of activities, key dependencies and roles/responsibilities of all parties. We will support the training on end-state/future state processes through the creation of training materials based on finalized processes & systems. Additionally, we will facilitate work shadowing (to the extent that one group of people is tak6g over responsibility of processes from another group of people) and knowledge transfer from customer and incumbent providers to the extent needed. The focus is ensuring both the new future state organization and the customers are ready for go -live. Key steps include readiness testing in the month before implementation, documenting all issues, and preparing the pre -implementation action plan to ensure that all go -live critical issues are resolved prior to date of implementation. OMB Uniform Guidance During Phase 2 we will take several steps to ensure compliance with OMB Uniform Guidance. First, we will ensure that OMB Uniform Guidance requirements are built into the new procedures and software system usage steps. During implementation of these new procedures, we will test compliance with these requirements across a range of applicable test cases. Finally, during stabilization, we will utilize a self - audit to confirm OMB Uniform Guidance compliance and teach others in the Agency how to periodically use this self -audit to sustain compliance going forward. Stabilization Post -implementation focus will shift to Stabilization. This sub -phase is focused on ensuring that all functions are fully integrated and operational in to the end -state organization. Procedure and technology documentation is revised, if necessary, to accurately reflect any modifications to the final processes. The systems and procedures for creating performance reporting and the framework for obtaining feedback from customers and service providers are evaluated and confirmed to ensure weaknesses are identified for ongoing improvement. Chazey Partners Revised per email communication request 10/31/17 20A-49